Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suzi Becker

Waxahachie,TX

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Design Utilities
Dallas, TX
09.2019 - 05.2024
  • Maintained customer accounts by recording account transactions.
  • Conducted periodic reconciliations of customer accounts to ensure accurate records.
  • Answered customer inquiries regarding their accounts.
  • Resolved billing issues with customers.
  • Performed data entry and administrative duties as assigned.
  • Processed daily deposits and withdrawals accurately and efficiently.
  • Reviewed account balances to identify discrepancies or errors.
  • Managed accounts receivable records including invoicing, payment collection.
  • Received payments from customers via cash, check and credit cards to pay company invoices.

Medical Office Receptionist

Luann K. Hassan, M.D.
Irving, TX
10.2018 - 04.2019
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Performed data entry tasks related to billing and collections procedures.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Processed patient payments and scanned identification and insurance cards.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Informed patients of financial responsibilities prior to rendering services.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

PIEMS Assistant

Responsive Education Solutions
Lewisville, TX
07.2014 - 08.2018
  • Organized and maintained filing systems for documents and records.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Compiled data into spreadsheets for analysis or reporting purposes.
  • Proofread documents prior to distribution to ensure accuracy of content.
  • Entered data into databases accurately and efficiently.
  • Generated weekly progress reports summarizing tasks completed during the week.
  • Archived confidential material securely following established procedures.
  • Served as contact person and source of information to maintain good communication with clients.
  • Gathered and sorted data for inclusion in reports and files.
  • Executed record filing systems to improve document management and organization.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.

Certified Nurse Assistant

Denton Regional Medical Center
Denton, TX
02.2010 - 02.2014
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Observed patients for any changes in their physical or mental condition.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Certified Nursing Assistant

Lake Dallas ISD
Lake Dallas, TX
08.2005 - 02.2010
  • Reported changes in patient condition to registered nurse or physician.
  • Observed patients for any changes in their physical or mental condition.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Administered medications as directed by registered nurse or physician.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Participated in educational programs related to nursing assistant skills development.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented activities and recorded information in EMR system.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Reminded patients to take prescribed medications or nutritional supplements.

Education

High School Diploma -

North Central Texas College
Corinth, TX
06-1978

Skills

  • Data Collection
  • Information Security
  • Report Generation
  • Scheduling
  • Paperwork Processing
  • Complaint resolution
  • Account updating
  • Inbound and Outbound Calling
  • Data Entry
  • Call Management
  • Appointment Scheduling
  • Account Management
  • Customer Service
  • Problem-solving abilities
  • Typing proficiency
  • Multi-Task Management
  • Courteous demeanor
  • Call triaging
  • Report Preparation
  • Clerical Support
  • Proofreading
  • Customer Education

Timeline

Customer Service Representative

Design Utilities
09.2019 - 05.2024

Medical Office Receptionist

Luann K. Hassan, M.D.
10.2018 - 04.2019

PIEMS Assistant

Responsive Education Solutions
07.2014 - 08.2018

Certified Nurse Assistant

Denton Regional Medical Center
02.2010 - 02.2014

Certified Nursing Assistant

Lake Dallas ISD
08.2005 - 02.2010

High School Diploma -

North Central Texas College

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Suzi Becker