Suzi Foster
Administrative Professional
Mooresville,NC
Summary
Experienced Administration Professional knowledgeable in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist that blends advanced organizational, technical and business acumen. Works effectively to ensure operational and service excellence. Collaborative teamwork with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse communities and clientele for lasting positive connections.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Manager
714 Creative
Georgetown, TX
11.2019 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Updated reports, managed accounts and generated reports for company database.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks software.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Gallery Executive Assistant
ZINC Contemporary
Seattle, WA
06.2017 - 10.2019
- Created marketing and promotional materials
- Collaborated with production on task list creation to meet overall project goals on time.
- Oversaw hiring, training and direction of creative personnel to achieve optimal results.
- Preserved branding standards of assigned accounts.
- Carefully prepared design layouts into prepress files for offset, web and digital printing.
- Exceeded goals through effective task prioritization and great work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created plans and communicated deadlines to complete projects on time.
- Increased average monthly sales by 40%
- Built and maintain CRM software
- Project management for exhibitions
- Show curating assistance
- Event planning
Receptionist Administrator
Edmonds Community College
Lynnwood, WA
09.2014 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
- Scheduled office meetings and client appointments for staff teams.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments 50%.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Escrow Officer
Ticor Title
Bellevue, WA
10.2011 - 11.2014
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Opened incoming orders and set up escrow files within 4 hours of receiving purchase agreement.
- Worked with title group to resolve issues such as easements, lot splits and bankruptcies.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Followed-up on status of releases, policies and return of recorded documents.
- Communicated requirements and title exception information to clients.
- Forwarded title clearing documentation to title officer for approval.
- Select and prepared legal documents for the transfer of real property including deeds, excise affidavits, probate affidavits,
- Checked signatures and legal descriptions for accuracy and integrity.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Signed and notarized final loan documents with clients
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Compiled closing packages for drafting and presentation accuracy.
- Explained very technical financial information to applicants in easy to understand language.
Education
Bachelor of Technology - Applied Design
Lake Washington School of Technology
Kirkland, WA05.2018
Associate of Arts - Visual Communication
Edmonds Community College
Lynnwood, WA05.2015
Skills
- Business administration
- Strategic and workflow planning
- Performance improvement
- Database administration
- Project Management
- Account Reconciliation
- Google Suite
- Microsoft Office
- Quickbooks
- Adobe Ai and Id
- CRM (Hubspot and Salesforce)
- Task and Communication Software (Slack, Asana, FunctionFox)
Affiliations
National Honors Society
Phi Theta Kappa
Certification
- Limited Practice Officer License
- Licensed Notary Public
Timeline
Administrative Manager
714 Creative
11.2019 - Current
Gallery Executive Assistant
ZINC Contemporary
06.2017 - 10.2019
Receptionist Administrator
Edmonds Community College
09.2014 - 06.2016
Escrow Officer
Ticor Title
10.2011 - 11.2014
Bachelor of Technology - Applied Design
Lake Washington School of Technology
Associate of Arts - Visual Communication
Edmonds Community College
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