Summary
Overview
Work History
Education
Skills
LNGG
Additional Information
Certification
Timeline
Generic
Suzi Henderson

Suzi Henderson

Glenwood,IA

Summary

Collision repair professional with extensive experience in damage assessment and repair coordination. Known for achieving high customer satisfaction through accurate estimates and efficient repair processes. Valued for strong collaboration with repair teams and adaptability to changing work conditions, utilizing negotiation and problem-solving skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Estimator

Gerber Collision & Glass
01.2025 - 04.2025
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
  • Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.

Service Advisor

Crash Champions Collision Repair Team
11.2021 - 01.2025
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
  • Continuously expanded industry knowledge through ongoing professional development opportunities such as workshops, seminars, and webinars related to collision estimating best practices.
  • Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
  • Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.

Estimator

Best Finish Auto Body
11.2016 - 10.2021
  • Increased shop revenue through effective upselling of additional services during the estimation process.
  • Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
  • Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
  • Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
  • Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
  • Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
  • Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
  • Reviewed and approved invoices and payments, verifying accuracy of expenses.
  • Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
  • Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
  • Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.

Receptionist

Smith Peterson Law Firm
03.2016 - 10.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.

Accounting Assistant/Appraisal

Credit Information Systems & Star Appraisal MC
05.2013 - 03.2016
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
  • Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
  • Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
  • Managed accounts payable and receivable, ensuring timely processing of invoices and payments.

Teller

US Bank
07.2012 - 04.2013
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Office Assistant

O&H Investments
05.2006 - 10.2008
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.

Education

A.A. - Business

Iowa Western Community College
Council Bluffs, IA
05.2012

Diploma - undefined

Glenwood Senior High
Glenwood, IA
05.1997

Skills

  • Extensive experience in accounting

  • Extensive customer service experience

  • Automotive estimating expertise

LNGG

English

Additional Information

  • COMPUTER SKILLS
  • Quicken/ QuickBooks
  • Microsoft Office
  • Pibsoft Accounting Software
  • Audatex, CCC Mitchell Estimating Software


Certification

ICAR Certified

Timeline

Estimator

Gerber Collision & Glass
01.2025 - 04.2025

Service Advisor

Crash Champions Collision Repair Team
11.2021 - 01.2025

Estimator

Best Finish Auto Body
11.2016 - 10.2021

Receptionist

Smith Peterson Law Firm
03.2016 - 10.2016

Accounting Assistant/Appraisal

Credit Information Systems & Star Appraisal MC
05.2013 - 03.2016

Teller

US Bank
07.2012 - 04.2013

Office Assistant

O&H Investments
05.2006 - 10.2008

Diploma - undefined

Glenwood Senior High

A.A. - Business

Iowa Western Community College

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