Hi, I’m
Suzi Patterson
Operations Management
Nixa,MO
Summary
Strategic team leader proficient in elevating team dynamics, refining HR processes, designing policies and SOPs, and navigating conflict resolution with a focus on operational and financial oversight
Overview
15
years of professional experience
3
years of post-secondary education
Work History
Frontpage Attractions Holdings, LLCBranson, Missouri
Senior Operations Manager
10.2023 - Current
Job overview
- Optimization of business processes, implementing cost-saving strategies, leading to the achievement of operational excellence.
- Implemented new tools to optimize communication between departments and improve collaboration.
- Analyzed customer feedback data to identify areas for improvement in order to enhance customer satisfaction levels.
- Successfully reduced labor costs by developing strategic team development and efficiency.
- Streamlined processes for human resources ensure the accuracy of required documentation for employment.
- Managed all human resource documentation, including new hire letters, employee contracts, corporate policies and procedures, and employee records, ensuring the accuracy and confidentiality of all documents.
- Facilitated resolution of conflicts between staff members through mediation
- Conducted investigations into workplace complaints or grievances raised by employees.
- Developed and executed a leadership training program to enhance team engagement and productivity.
Kuvera Partners - Aquarium at the BoardwalkBranson, Missouri
Operations Manager
06.2020 - 08.2023
Job overview
- Administered day-to-day operations of the Guest Experience Team, strategically determining staffing needs, and recruiting top talent.
- Spearheaded the development and execution of departmental training programs, enhancing staff proficiency and guest experiences.
- Facilitated employee onboarding and orientation programs for new hires.
- Maintained HR records and ensured compliance with labor laws.
- Conducted yearly performance reviews for team members, providing constructive feedback to drive continuous improvement.
- Managed biweekly payroll for all departments, ensuring timely and accurate processing of payments.
- Maintained comprehensive records for all departments and employees, ensuring accountability and documentation accuracy.
- Devised cost-effective scheduling that addressed team needs, guest demands, and budget constraints.
- Produced weekly deposit reports and managed floats for each location, streamlining fiscal management, and minimizing discrepancies.
Kuvera PartnersBranson, MO
Corporate Administrative Assistant
02.2016 - 06.2020
Job overview
- Executed voucher billing processes for the Hollywood Wax Museum - Branson, ensuring accurate financial transactions.
- Maintained insurance records for all locations, guaranteeing comprehensive coverage and compliance.
- Designed and implemented a retail inventory system, optimizing management processes, and reducing discrepancies.
- Assisted in preparing reports and presentations for senior management reviews.
- Maintained confidential documents and ensured secure information management practices.
- Identified areas where improvements could be made in order to increase productivity.
- Maintained an organized filing system for documents related to ongoing projects.
- Provided administrative support to the director during meetings, taking minutes when required.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Assist the Director of New Construction and Openings during the Aquarium at the Boardwalk launch, contributing to operational success.
Kuvera Partners - Hollywood Wax MuseumBranson, MO
Assistant General Manager
08.2010 - 05.2016
Job overview
- Managed cash-handling procedures, consistently preparing deposits, while ensuring financial integrity.
- Oversaw secure cash drawers, promptly resolving discrepancies to achieve maximum accuracy. Implemented stringent quality assurance protocols to deliver exceptional customer experiences, maintaining high satisfaction ratings.
- Executed budget implementations, conducted employee reviews, orchestrated training programs, and negotiated contracts to reduce operational costs.
- Coordinated team schedules to optimize coverage, leverage individual strengths, and minimize conflicts.
- Motivated and trained employees to optimize performance and elevate team productivity.
- Managed employee onboarding and orientation programs for new hires.
- Developed and implemented training programs for staff development.
- Oversaw inventory management by accurately ordering stock and implementing corrective actions to enhance profitability.
Education
University of Maryland, University CollegeAdelphi, MD
Associate of Arts from Law And Criminal Justice
01.2001 - 12.2003
Skills
- Operations and financial management
- HR management
- Project coordination
- Employee engagement
- Leadership and team building
- Training and development
- Team motivation
- Process improvement
Websites
Timeline
Senior Operations Manager
Frontpage Attractions Holdings, LLC
10.2023 - Current
Operations Manager
Kuvera Partners - Aquarium at the Boardwalk
06.2020 - 08.2023
Corporate Administrative Assistant
Kuvera Partners
02.2016 - 06.2020
Assistant General Manager
Kuvera Partners - Hollywood Wax Museum
08.2010 - 05.2016
University of Maryland, University College
Associate of Arts from Law And Criminal Justice
01.2001 - 12.2003
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