Summary
Overview
Work History
Education
Skills
Timeline
Suzi Way

Suzi Way

Mount Airy,MD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Manager

TLC Bridal Boutique
06.2011 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.

Education

General Studies

Northern Virginia Community College, Annandale, VA

Skills

  • Performance Management
  • Staff Development
  • Business Development
  • Business Administration
  • Policy Implementation
  • Workforce Management
  • Marketing
  • Key Performance Indicators
  • Salesforce Management
  • Staff Management
  • Complex Problem-Solving
  • Project Management
  • Negotiation
  • Brand Management
  • Team Leadership
  • Lead Generation
  • Sales Techniques
  • Expectation Setting
  • Schedule Preparation
  • Performance Evaluations
  • Customer Relationship Management (CRM)

Timeline

Manager - TLC Bridal Boutique
06.2011 - Current
Northern Virginia Community College - , General Studies

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Suzi Way