Suzie Cha
Hubbard,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Pharmacy Intern
Safeway
10.2022 - Current
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Used pharmacy software to enter prescription and insurance information.
- Interacted with healthcare professionals to support timely and proper processing of prescriptions.
- Provided friendly customer service at drop-off and pick-up counters.
- Contacted insurance companies to resolve claims issues.
- Addressed customer questions regarding refills, insurance EOBs and status prescriptions filling.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Monitored inventory levels and notified pharmacist of items requiring reorder.
- Updated patient profiles and prescriptions on EPS with strong focus on accuracy.
Pharmacy Technician
Walmart
10.2020 - 06.2022
- Handle drop-off prescriptions and set up patient profiles
- Inputting prescription information
- Filling prescriptions
- Resolving third party issues involving insurance
- Handing cash registers and checking out with patients
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Barista
Oregon State University
12.2018 - 10.2020
- Cleaned counters, machines, utensils and seating areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Sales Associate
Famous Footwear Outlet
11.2016 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Achieved perfect attendance and on-time record.
Associate Trainer
Panera Bread
05.2015 - 06.2017
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety and customer service.
- Maintained current knowledge of all team position requirements.
Education
Pharm.D - Pharmacy
Oregon State University
Corvallis, OR06.2026
Bachelor of Science - Bio-Health Science
Oregon State University
Corvallis06.2021
Skills
- Experienced with customer service and phone etiquette
- Experience with Nexus and EPS system
- Positive, people-person and detail-oriented
- 2yrs of Microsoft Office experience 80wpm; 10-key proficient
- Verifying Prescriptions
- Filling Prescription Orders
- Medication Preparation
- Cash Register Operations
- Pharmacy Policies and Procedures
- Customer Service
- HIPAA Guidelines
Affiliations
Phi Delta Chi
Languages
Hmong
Native or Bilingual
Timeline
Pharmacy Intern
Safeway
10.2022 - Current
Pharmacy Technician
Walmart
10.2020 - 06.2022
Barista
Oregon State University
12.2018 - 10.2020
Sales Associate
Famous Footwear Outlet
11.2016 - 09.2017
Associate Trainer
Panera Bread
05.2015 - 06.2017
Pharm.D - Pharmacy
Oregon State University
Bachelor of Science - Bio-Health Science
Oregon State University
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