Suzie Donaldson
Hico
Summary
Adaptable Lead Sales Associate eagerly anticipating new challenges and opportunities for growth and contributions with dynamic sales team. Driven to go above and beyond to exceed team and corporate sales goals.
Dependable lead sales associate with several years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies.
Overview
11
11
years of professional experience
2004
2004
years of post-secondary education
Work History
Lead Sales Associate
Dollar General
Hico
12.2025 - Current
- Assisted customers in locating products and answering inquiries.
- Organized merchandise displays to enhance store aesthetics and accessibility.
- Operated cash register, processing transactions efficiently and accurately.
- Maintained inventory by restocking shelves and conducting regular counts.
- Collaborated with team members to ensure smooth daily operations.
- Implemented store promotions and special offers to engage customers.
- Trained new associates on store policies and customer service standards.
Lead Sales Associate
Dollar General
Hico
07.2022 - 04.2025
- Assisted customers in locating products and answering inquiries.
- Organized merchandise displays to enhance store aesthetics and accessibility.
- Operated cash register, processing transactions efficiently and accurately.
- Maintained inventory by restocking shelves and conducting regular counts.
- Collaborated with team members to ensure smooth daily operations.
- Implemented store promotions and special offers to engage customers.
Home Health Aide
Coryell Hospital
Hico
02.2022 - 03.2023
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored patient health status and reported changes to nursing staff.
- Administered prescribed medications under supervision of healthcare professionals.
- Provided companionship and emotional support to enhance patient well-being.
- Maintained a clean and safe environment for patients in their homes.
Assistant Manager
Cefcostores
Hamilton
05.2021 - 02.2022
- Coordinated daily operations to enhance store efficiency and customer satisfaction.
- Managed staff schedules and ensured adequate coverage during peak hours.
- Trained new employees on store policies and customer service standards.
- Oversaw inventory management, including stock replenishment and organization.
- Assisted in implementing marketing strategies to promote in-store events.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Collaborated with team members to maintain cleanliness and presentation of merchandise.
Shift Manager
Ranglers
Hico
04.2015 - 05.2021
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new team members on procedures and safety protocols.
- Managed inventory levels and restocked supplies as needed.
- Coordinated shift schedules to optimize staff coverage and workflow.
- Resolved customer complaints promptly to maintain a positive environment.
- Implemented standard operating procedures for improved efficiency.
Education
Computer Service Repair - Computer Service Repair
Gary Job Corps
San Marcos, TX 10.2003 - 08.2004
Ball High School
Galveston, TXSkills
- Merchandise organization
- Cash handling
- Inventory management
- Customer engagement
- Staff training
- Team collaboration
- Customer relationship management
- Conflict resolution
- Effective communication
- Time management
- Leadership development
- Problem solving
- Attention to detail
- Product recommendations
Timeline
Lead Sales Associate
Dollar General
12.2025 - Current
Lead Sales Associate
Dollar General
07.2022 - 04.2025
Home Health Aide
Coryell Hospital
02.2022 - 03.2023
Assistant Manager
Cefcostores
05.2021 - 02.2022
Shift Manager
Ranglers
04.2015 - 05.2021
Computer Service Repair - Computer Service Repair
Gary Job Corps
10.2003 - 08.2004
Ball High School