Suzie Drake Irvin
Denton,TX
Summary
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
VP, Agile Transformation Leader, Product Delivery, Application Development Manager
JPMorgan Chase & Co.
06.2017 - Current
- Managed the complete lifecycle of projects, mentoring technical and project team members on effective management practices and techniques
- Defined and implemented Agile best practices across 45 globally distributed Scrum and Kanban teams, driving consistency and improving delivery efficiency
- Led quarterly planning activities, proactively identifying dependencies and risks, reducing resolution time by 25%
- Developed standardized KPIs, driving a 15% improvement in sprint success rates and fostering an Agile mindset from senior leadership to individual developers
- Created data-driven dashboards that enhanced planning capabilities, contributing to a 30% increase in operational efficiency
- Reduced team churn from 36% to 20% and improved velocity stability from 66% to 86% by refining Agile coaching strategies and team engagement
- Spearheaded cross-team communication initiatives, reducing average blocked time by 49% (from 15.1 days to 7.7 days)
- Owned the end-to-end lifecycle of 15 Home Lending applications, overseeing risk assessments, cybersecurity, and compliance, and orchestrated the closure of 184 application vulnerabilities (including 8 high-priority ones)
Product Manager, Sr. Scrum Master
Kiteroas
05.2016 - 05.2017
- Provided leadership and managed the entire software product line life cycle from strategic planning to tactical activities
- Managed entire product life-cycle from conception, requirements definition, development, testing, launch, and maintenance/improvement, with frequent client communication and adjustment along the way
- Developed business plans to evaluate the market opportunity and strategic fit for new product concepts
- Designed 53 business process diagrams and ultimately authored 32 Standard Operating Procedures which were used to dictate software development
- Drove a solution set across software development teams (primarily development and sales) through market requirements, product contracts, and positioning
Cyber Applications Program Manager
U.S. Air Force Business and Enterprise Systems Directorate
07.2012 - 01.2014
- Enhanced financial management of service delivery that includes communicating operational budget requirements for department-level planning and associated procurement activities
- Led 30-member network security center, controlled the Air Force Global Information Grid by fortifying 16 gateways, 256 classified and 183 unclassified systems
- Define and manage dependencies on external teams to successfully deliver the services by getting alignment on commitments
- Provided critical support to Air Force's $700M partnership with Microsoft Technology Adoption Program
- Increased incident ticket closure by 54% in 3 months by developing network security policies and procedures
- Coordinated with stakeholders for network infrastructure upgrades; ensured 99% uptime rate of $1.5B Air Force Network
Defense Messaging System Program Manager
U.S. Air Force Business and Enterprise Systems Directorate
07.2011 - 07.2012
- Directed a team of 17-person responsible for the Air Force $42M secure messaging system for 20K war-fighters
- Provided messaging support using both proactive and reactive measures to respond to local, regional, and enterprise message systems incidents, problems, and outages
- Maintained ITS messaging systems within the ITS enterprise; performed minor changes to ensure stability and customer satisfaction with the product/application and troubleshot and fixed operational problems
- Managed DMS security update program, developed and tested 241 Time Compliance Network Orders to ensure the integrity of 216 systems Air Force-wide
- Led U.S
- Special Operations Command DMS upgrade; consolidated unit secure messaging; enabled transmission of 1M messages in support of Special Operations Forces missions
- Slashed the failed message delivery rate by 75% Air Force-wide by making 207 Plain Language Address changes which corrected message routing faults
Infrastructure Monitoring Program Manager
U.S. Air Force, Integrated Network Operations and Security Center
12.2009 - 07.2011
- Developed proactive monitoring policies, reducing false alerts by 40% and improving response times.
- Created a topology export script, saving technicians 8 hours weekly and increasing situational awareness.
Technical Training Instructor and Standardization Evaluator
U.S. Air Force, Integrated Network Operations and Security Center
12.2006 - 12.2009
- Supervised training for 500+ technicians across four locations, improving technical competence and operational readiness.
- Recognized for excellence in training delivery and evaluation methodology.
Active Directory and Exchange Services Supervisor
U.S. Air Force, Integrated Network Operations and Security Center
12.2006 - 12.2009
- Enhanced system reliability and user experience by upgrading 14 messaging servers and migrated 12,000 user accounts
- Directed installations, configurations, and maintenance of over 400 servers, improving operational efficiency.
Skills
- Strategic Planning & Execution
- Agile & Lean Delivery
- Cross-Functional Collaboration
- Data-Driven Decision-Making
- Product Lifecycle Management
- Change & Release Management
- Process Optimization & Improvement
- Product Roadmap Development
- Stakeholder Engagement
- Financial Modeling
- KPI Standardization
- Cybersecurity and Risk Compliance
Certification
- Certified SAFe® 5 Program Consultant
- Certified Scrum Master
- Kanban Management Professional
- Team Kanban Practitioner
- CompTIA Security+, Network+, and A+
Timeline
VP, Agile Transformation Leader, Product Delivery, Application Development Manager
JPMorgan Chase & Co.
06.2017 - Current
Product Manager, Sr. Scrum Master
Kiteroas
05.2016 - 05.2017
Cyber Applications Program Manager
U.S. Air Force Business and Enterprise Systems Directorate
07.2012 - 01.2014
Defense Messaging System Program Manager
U.S. Air Force Business and Enterprise Systems Directorate
07.2011 - 07.2012
Infrastructure Monitoring Program Manager
U.S. Air Force, Integrated Network Operations and Security Center
12.2009 - 07.2011
Technical Training Instructor and Standardization Evaluator
U.S. Air Force, Integrated Network Operations and Security Center
12.2006 - 12.2009
Active Directory and Exchange Services Supervisor
U.S. Air Force, Integrated Network Operations and Security Center
12.2006 - 12.2009
- Certified SAFe® 5 Program Consultant
- Certified Scrum Master
- Kanban Management Professional
- Team Kanban Practitioner
- CompTIA Security+, Network+, and A+
Similar Profiles
PASTELL JENKINSPASTELL JENKINS
Vice President of Operations at JPMorgan Chase, JPMorgan Chase & CoVice President of Operations at JPMorgan Chase, JPMorgan Chase & Co
Supraj CBSupraj CB
Analyst at JPMorgan Chase, JPMorgan Chase & CoAnalyst at JPMorgan Chase, JPMorgan Chase & Co
Noemie VillanuevaNoemie Villanueva
Retail Banking Associate at JPMorgan Chase, JPMorgan Chase & CoRetail Banking Associate at JPMorgan Chase, JPMorgan Chase & Co
Kimberly De La RosaKimberly De La Rosa
Waitress at JPMorgan Chase, JPMorgan Chase & CoWaitress at JPMorgan Chase, JPMorgan Chase & Co
GREGORY CAMPOSANOGREGORY CAMPOSANO
Support Asset Manager at United States Air ForceSupport Asset Manager at United States Air Force