Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

Suzie Kibodeaux

Houston,TX

Summary

Goal oriented, determined and focused with a keen eye for details. Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CSR

Siegel Select®
Houston, TX
10.2023 - Current
  • Customer service.
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs, and provided appropriate solutions.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Input and confirmed reservations for guests.
  • Assisted with room reservations, changes and cancellations.
  • Verified customer credit to establish payment method for accommodations.
  • Maintained daily records of room availability and rates.
  • Processed payments from customers for room charges and incidentals.
  • Assisted in training new front desk clerks on proper procedures and protocols.
  • Assisted guests with check-in and check-out procedures as needed.
  • Conducted regular audits of front desk operations to ensure compliance with established standards.

Housekeeper

Siegel Select®
Houston, TX
10.2023 - Current
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Emptied trash receptacles throughout the property.
  • Responded to requests from guests regarding housekeeping needs.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Provided information about hotel services upon request from guests.

Delivery Driver

Amazon DSP
Houston, US
02.2023 - Current
  • Delivery driver.
  • Customer service
  • Time management.
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.

Call Center Representative

AMG Marketing Resources
Remote, REMOTE
09.2023 - 09.2024
  • Provided customer service support via phone or email when needed.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Pulled patient charts for upcoming appointments.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Observed confidentiality and safeguarded all patient-related information.
  • Updated patient files with new medical information as needed.
  • Entered data into electronic health record systems.
  • Collaborated with other departments such as billing, clinical documentation improvement, quality assurance to ensure accurate coding practices are being followed.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.

Call Center Agent

Luce Research
Colorado Springs, US
10.2022 - 11.2023
  • Work from home remotely.
  • Conducting surveys over the phone.
  • Customer service
  • Multi-tasking
  • Assisted customers with inquiries, issues and complaints via telephone, email and chat.
  • Provided accurate information on products and services to customers.
  • Identified customer needs by asking probing questions and actively listening to responses.
  • Maintained detailed records of customer interactions using contact management software.
  • Managed high-volume of inbound and outbound customer calls.

Driver

Avis Rental Car Services
San Diego, US
01.2021 - 09.2022
  • Driving vehicles to car wash
  • Customer service
  • Making sure all vehicles are clean
  • Moving vehicles from one location to another

Instalador

COASTAL MARINE SERVICES INC
San Diego, US
12.2019 - 12.2020
  • Fiber glass instalador
  • Work in the military shipyards
  • Installation rip outs
  • General labor on military ships

Education

Commercial Driver's License (CDL) - Class C

CA
05.2024

High School Diploma -

Sweetwater High School
National City, CA
07-2006

Skills

  • Cleaning Experience
  • Filing
  • Customer Service
  • Hospitality
  • Sales Optimization
  • Call center experience
  • Communication Skills
  • Driving
  • Logistics Delivery Experience
  • Time management
  • Telemarketing
  • Typing
  • Microsoft Word
  • Phone Etiquette
  • Computer Proficiency
  • Computer Skills
  • Automotive Cleaning
  • Box Truck Operation
  • Accurate Cash Management
  • Proficient in Unloading Procedures
  • Accurate Data Entry
  • Inbound and outbound calling
  • POS systems expert
  • Call center procedures
  • Multi-line phone talent

Certification

  • DOT Medical Card, Current
  • Basic Plus Card

Languages

Spanish, Fluent

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

CSR

Siegel Select®
10.2023 - Current

Housekeeper

Siegel Select®
10.2023 - Current

Call Center Representative

AMG Marketing Resources
09.2023 - 09.2024

Delivery Driver

Amazon DSP
02.2023 - Current

Call Center Agent

Luce Research
10.2022 - 11.2023

Driver

Avis Rental Car Services
01.2021 - 09.2022

Instalador

COASTAL MARINE SERVICES INC
12.2019 - 12.2020

Commercial Driver's License (CDL) - Class C

High School Diploma -

Sweetwater High School

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Suzie Kibodeaux