Suzie Naranjo
Stockton ,CA
Summary
Proven Customer Service Representative at Blue Shield of CA, adept in problem-solving and critical thinking, excelled in managing high-stress situations, enhancing customer loyalty and satisfaction. Skilled in active listening, effectively resolved conflicts, ensuring positive outcomes. Achieved significant repeat business by prioritizing empathy and efficient resolutions.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Blue Shield of CA
11.2012 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Mt Pleasant High School
San Jose, CA06.1984
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Blue Shield of CA
11.2012 - Current
High School Diploma -
Mt Pleasant High School
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