Suzie Saint Hillien
Boynton Beach,FL
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
16
16
years of professional experience
Work History
Team Leader
Foundation Inusrance
03.2019 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Office Secretary
Family Rentals
02.2016 - 03.2019
- Greet customers, answer phone calls, and confirm customers order, assisting them in choosing the best items that they need
- Processed transactions quickly and efficiently.
- Enhanced office efficiency by implementing new organization and filing systems.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Acted as a liaison between internal teams and external clients, fostering positive relationships that increased client satisfaction.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Improved document management processes by digitizing paper records into an easy-to-navigate system.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
Office secretary / Dietary Aide
02.2011 - 11.2015
- Greet patients and families, answer phone calls, confirms patient’s identity
- Perform assigned secretarial and clerical tasks, assist nurses with obtaining vital sign on a daily basis, maintain safety of patients, check inventory of items and fill orders, run and fill various food service machines
- Follow diagrams and lists to prepare patient trays to specifications, interact with clientele in a pleasant manner and handle customer complaints.
Cashier
03.2008 - 05.2009
- Processed transactions quickly and efficiently, maintained a friendly and cordial relationship with the customers by greeting them and assisting them with all relevant issues, refilled supplies, shopping bags and verified cash register balances
- Monitored all the cash reserves and ensured adequate cash reserves in all stations
- Adhered to security procedures.
Education
Master of Science - Health Administration
University of Phoenix
Tempe, AZ06.2024
BBA - Business Management
University of Phoenix
Tempe, AZ09.2023
AS Palm Beach State College
05.2012
Park Vista Community High School
05.2009
Skills
- Microsoft Word
- Excel
- Access
- PowerPoint
- Outlook
- Good communication and excellent customer service skills
- Fluent in Creole
- Fluent in French
- Complaint Resolution
- Quality Improvement
- Cash Handling
- Documentation and Reporting
- Coaching
- Employee Evaluation
- Work Planning
- Work Planning and Prioritization
- Staff Training
- SOP Adherence
- Safety Processes and Procedures
- Overseeing Daily Activities
- SMART Goals
- Sales Expertise
- Teamwork and Collaboration
- Call Center Operations
- Team Check-Ins
- Flexible Schedule
- Evaluating Employee Work
- Problem-Solving
- Leading Team Meetings
- Team Motivation
- People Management
- Coaching and Mentoring
- Attention to Detail
- Time Management
- Team Building
- Delegation Skills
- Task Prioritization
- Able to work quickly, correctly, and professionally
- Excellent verbal communication skills
- Positive attitude and ability to multi task
- High degree of service orientation
- Capable of standing for extended periods of time
- Able to work beyond duty time including evenings and weekends
- Dependable and Stable
- Competent
- Accurate and detailed oriented
- Mentoring
- Client Service
- Team Supervision
- Overtime Management
References
Available upon request
Timeline
Team Leader
Foundation Inusrance
03.2019 - Current
Office Secretary
Family Rentals
02.2016 - 03.2019
Office secretary / Dietary Aide
02.2011 - 11.2015
Cashier
03.2008 - 05.2009
Master of Science - Health Administration
University of Phoenix
BBA - Business Management
University of Phoenix
AS Palm Beach State College
Park Vista Community High School
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