Susan Arcentales
Bernards,NJ
Summary
I've had over 22 years in the restaurant industry working in many different types of places. I have had all this experience that makes serving and bartending completely natural for me, so I thoroughly enjoy and am passionate about what I do. I get along and work well with others, believing in teamwork so shifts go the best they an go. Also, I am tremendously organized and always doing something extra during the slow times. Finally I have an excellent rapport with guests.
Overview
21
21
years of professional experience
Work History
Waitress
Millington Station Cafe
07.2020 - Current
- Delivered exceptional customer service; checking in when needed, refilling drinks, making sure each meal came out to the guests' liking enhancing their satisfaction to the best of my ability.
- Used time efficiently to make sure all tasked were competed.
- Managed multiple tables and outgoing orders at ease and with precision.
- Ensuring timely order delivery and accurate billing.
- Trained new staff on the menu and what is expected in a typical day.
- Shops with owner.
Bar Manager
The Station: Bernardsville
03.2010 - 08.2023
- Making sure of each guests' satisfaction.
- Developed seasonal cocktail menus.
- Scheduling.
- Trained and mentored bar/serving staff on new cocktails, wines, beers, and liquor added to our inventory.
- Restocking for whoever is opening and leaving an exceptionally clean bar.
- Inventory with Owner.
Server/Bartender
The Grand Summit Hotel
05.2013 - 03.2020
- Managed multiple tables or a full bar and 6 high-top tables.
- Running and losing sidework
- Picked new beers to order or cocktails to put on specials.
- Inventory (For the Bar)
- Trained new servers and bartenders.
- Occasional Room-Service delivery.
- Occasional expediting.
- Food running when there was no food runner.
- Made exceptional use of time to ensure a smooth running shift.
Server
California Pizza Kitchen
10.2008 - 05.2010
- Amazing customer service by efficiently managing multiple tables and the needs of each guest.
- Trained new servers on menu, and whats expected in a typical day.
- Food running.
- Running side work and closing sidework.
Waitress
Tuscany Bistro
08.2005 - 11.2008
- Managed multiple tables efficiently.
- Trained new people.
- Sidework
Hostess/Head Food Runner
The Thirsty Turtle
09.2004 - 07.2008
- Greeted and seated guests in welcoming atmosphere.
- Managed reservations and head counts.
- Coordinated with kitchen for a succsessful service flow.
- Trained new host staff.
- Made coffees and desserts for servers when it was needed.
Education
No Degree - Social Work
Raritan Valley Community College
Somerville, NJHigh School Diploma -
Ridge High School
Basking Ridge, NJ06-2008
Skills
- Service prioritization
- Strong multitasking
- Order accuracy
- Memory retention
- Attention to detail
- Cleanliness
- Order taking
- Handling complaints
- Menu recommendations
- Accurate money handling
- Complaint resolution
- Menu memorization
- Time management
Timeline
Waitress
Millington Station Cafe
07.2020 - Current
Server/Bartender
The Grand Summit Hotel
05.2013 - 03.2020
Bar Manager
The Station: Bernardsville
03.2010 - 08.2023
Server
California Pizza Kitchen
10.2008 - 05.2010
Waitress
Tuscany Bistro
08.2005 - 11.2008
Hostess/Head Food Runner
The Thirsty Turtle
09.2004 - 07.2008
No Degree - Social Work
Raritan Valley Community College
High School Diploma -
Ridge High School