Sarah (Sami) Bayliff
North Richland Hills,TX
Summary
Dynamic leader with a proven track record at Charter Communications, adept in account management and team building. Excelled in enhancing customer relationships and resolving complex issues, achieving significant improvements in customer satisfaction. Skilled in MS Office and known for meticulous attention to detail, I consistently take the lead in teams to exceed company goals through strategic planning and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Billing Representative
Charter Communications, Time Warner Cable
Colorado Springs, CO
11.2023 - Current
- Assisted customers with inquiries regarding their bills and payment options.
- Processed credit card payments from customers using secure online systems.
- Collaborated with other departments to resolve any outstanding billing issues quickly.
- Maintained detailed records of billing information in the company's database.
Remote Senior Facilities Coordinator
CUSHMAN & WAKEFIELD
Colorado Springs, CO
05.2017 - 11.2023
- Managed the daily operations of a large-scale facility, ensuring all safety protocols were followed.
- Created detailed reports on all facility activities, including budgeting, scheduling, and staffing needs.
- Interact with a diverse group of internal and external customers at all levels of the organization.
- Handled customer escalations while facilitating communication between internal departments regarding customer issues and their solutions.
Customer Service Manager
Goodwill Industries of the Chesapeake Inc.
Colorado Springs, CO
09.2019 - 08.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Education
High School Diploma -
JOHN A. DUBISKI CAREER HIGH SCHOOL
Grand Prairie, TX05-2013
Skills
- Account management
- Meticulous attention to detail
- Team building and leadership
- Customer relationship management (CRM)
- Complaint resolution
- Training and mentoring
- MS office expert
Certification
- Fork Lift
Timeline
Lead Billing Representative
Charter Communications, Time Warner Cable
11.2023 - Current
Customer Service Manager
Goodwill Industries of the Chesapeake Inc.
09.2019 - 08.2020
Remote Senior Facilities Coordinator
CUSHMAN & WAKEFIELD
05.2017 - 11.2023
- Fork Lift
High School Diploma -
JOHN A. DUBISKI CAREER HIGH SCHOOL
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