Suzy Car
Oak Creek
Summary
Independent Sales Associate motivated to maintain customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Leverages product expertise for merchandising and sale success. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Results-driven Sales Consultant known for delivering high productivity and efficiently completing tasks. Possess deep understanding of client engagement strategies, market analysis techniques, and sales cycle management. Excel in communication, negotiation, and relationship building, skills that are instrumental in achieving sales targets and fostering customer loyalty.
Overview
13
13
years of professional experience
Work History
Sales Consultant
Rosen Hyundai
Greenfield
02.2022 - Current
- Analyzed customer needs and identified solutions to meet their requirements.
- Assisted customers in selecting vehicles that matched their needs.
- Developed strong relationships with clients to enhance customer loyalty.
- Conducted product demonstrations to showcase vehicle features and benefits.
- Collaborated with the finance team to streamline purchase processes.
- Educated clients on financing options and dealership services available.
- Trained new sales staff on dealership policies and customer engagement strategies.
- Participated in sales meetings to discuss market trends and inventory updates.
- Developed and maintained relationships with clients to increase sales revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Participated in regular training sessions on new products, services, and industry trends.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Handled credit and debit card payment processing to complete purchasing experience.
- Addressed customer questions and concerns regarding products and services.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Posed as models for advertising, artistic creation and display of goods.
Apprentice
Prasser-Kleczka
Milwaukee
07.2020 - Current
- Assist with funeral services and memorials.
- Taking on call to go on removals as they arise at any location called in.
- Assist with dressing, cosmetics and other duties as follows.
- Proficient customer service.
Wellness Director
Brenwood Park Assisted Living
Franklin
06.2018 - 01.2022
- Taking complete ownership of two facilities clinical department.
- Staying in compliance with DHS.
- Routine on call schedule.
- Update ISP's for all residents quarterly and when a change in condition occurs.
- Update Evacuation assessments, Wisconsin assessments, Fall Assessments and all other assessments that apply.
- Medication review, psychotropic reviews done quarterly.
- Continuing education as needed for staff.
- Tours and admissions along with discharges.
- Meeting with healthcare providers and families.
- Quarterly evaluations and monthly vitals.
- Company PRD reports/wellness reports on a daily/monthly basis.
- Staff reviews, counseling and disciplinary actions.
- On boarding/interviews. Off boarding.
- PCC/POC training.
- Level of care charges. New admission paperwork.
- Leading all staff meetings and weekly wellness calls with company cluster.
- Adding new orders to PCC as well as discontinuing medications.
- Monthly cycle fills. Complete med audits.
- Focused in operations with billing and statements.
- Training and education when elevating staff in company.
- Involved interviewing process.
- Holding meetings with outside agencies.
- Follow ups on grievances and resident concerns.
- Assessing potential residents for our communities.
- Creating LOS per resident and making changes as needed.
Dental Assistant/Front Desk
Forest Home Dental
Greenfield
02.2013 - 12.2018
- Greeted and prepared patients for dental examinations.
- Properly sterilized dental equipment and examination rooms in accordance with infection control procedures.
- Effectively operated x-ray machines and developed x-rays.
- Coordinated appointment schedules for both the dentist and oral hygienist.
- Routinely completed inventory, supply orders and restocked supplies.
- Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion.
- Provided appropriate postoperative instructions as prescribed by dentist.
- Thoroughly gathered and recorded medical and dental histories of patients.
- Correctly arranged instrument trays prior to dental procedures.
- Duplicated x-rays when requested by insurance companies.
- Expertly filed patients' charts and processed billing and payments.
- Performed laboratory and radio logic support functions such as preparing materials and models.
- Managed invoices and transactions receipts.
- Proficiently assisted dentist with diagnostic, preventative, general, endodontic, surgical and periodontic procedures.
- Accurately collected and recorded patient medical and dental histories.
- Educated patients about proper oral hygiene and prevention of dental diseases.
- Expertly charted conditions of decay and disease to prepare for diagnosis and treatment by dentist.
- Applied fluorides or other cavity-prevention agents to inhibit tooth decay.
- Gently and skillfully took and developed radio graphs.
- Expertly managed difficult or emotional patient situations and responded promptly to patient needs.
- Translated to Serbian/Croatian patients.
- Maintained proper graphical and peri charting.
Scheduler/Administrative Assistant
Castle Senior Living
Greenfield
10.2014 - 04.2017
- Carefully selected, developed and retrained qualified staff, as well as trained several new staff annually.
- Created annual goals, objectives and budget and made recommendations to reduce costs.
- Administered, directed and coordinated the activities of the community.
- Served as liaison between management, clinical staff.
- Directed the installation of improved work methods and procedures to achieve company objectives.
- Actively maintained up-to-date data knowledge of applicable state and federal law regulations.
- Sourced and implemented new performance appraisal process.
- Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
- Jumped in to fill gaps for on call rotation when necessary.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
- Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
- Established and maintained positive relationships with outside vendors.
- Organized scheduled meeting for staff to attend too.
- Observed strict confidentiality and safeguarded all resident related information.
- Creating 8 schedules for 8 facilities.
- Established facility's annual budget and conducted monthly reviews to ensure finances were being properly allocated.
- Reviewed and approved and added bonuses to time cards for processing payroll.
- Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary.
- Effectively served as an advisory resource by providing resident/family experience expertise.
- Conducted probationary and annual performance evaluations of all nursing staff.
- Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.
Skills
- Great plains
- Ecp
- Excel
- Outlook
- Customer Service
- Microsoft Word
- Outlook Calendar
- Vital Signs
- Dental Assisting
- Infection Control Training
- Dentrix
- Eaglesoft
- Employee Evaluation
- Nursing
- Chairside Assisting
- Accounts Payable
- Medical Scheduling
- Dental Receptionist
- Office Management
- Translation
- HIPAA
- Laboratory Experience
- Clerical Experience
- PTSD Care
- Medical records
- Dental office experience
- Group therapy
- Account reconciliation
- Paycom
- Relias
- Rose
- Desco
- 365
- Power point 10
- ECP/POC
- POC/PCC
- Customer relationship management
- Sales negotiation
- Problem solving
- Client consultation
- Team collaboration
- Staff training
- Relationship building
- Sales proposal creation
- Product and service sales
- Demonstrations
- Prospecting skills
- Territory management
- Exceeds sales goals
- Prospect qualification
- Customer liaison
- Community networking
- Consultative sales
- Time management
- Lead generation
- Customer service
- Regulatory compliance
- Contract negotiations
- Prospecting and telemarketing
- Interpersonal communication skills
- Lead prospecting
- Sales consultation
- Solutions planning
- Sales demonstration
- Complex Problem-solving
- Inside and outside sales
- Price quote preparation
- Prospecting clients
- Tekion
- Vin Solutions
- NetChex
- AutoTrader
- HMA dealer portal
Languages
- Croatian
Assessments
- Work Style: Reliability, Expert, 06/20
- Sales Skills, Proficient, 12/19
- Work Motivation, Highly Proficient, 04/20
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Sales Consultant
Rosen Hyundai
02.2022 - Current
Apprentice
Prasser-Kleczka
07.2020 - Current
Wellness Director
Brenwood Park Assisted Living
06.2018 - 01.2022
Scheduler/Administrative Assistant
Castle Senior Living
10.2014 - 04.2017
Dental Assistant/Front Desk
Forest Home Dental
02.2013 - 12.2018