SUZY DIAS

Organized Front of the House Manager with experience in fast-paced dining restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

• Assistant Manager 01/2011 Smashburger Denver, Co
• Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction andrepeat business
• Able to motivate employees to perform to their maximum potential
• Exceptional organizational and planning skills; enjoy new challenges
• Dedicated manager with a strong work ethic and ability to build lasting client relations
• Server
• Fado Irish Pub01/2011 to
• Current Denver,
• CO
• Maintaining a perfect score on several secret shopper reports
• Giving excellent service on high volume baseball games
• Working well with other coworkers and maintaining a positive work environment
• Server BB's
• Kitchen01/2010 to01/2011 Aspen,
• CO
• Proven ability to quickly learn all aspects of new menus and specialties
• Maintaining composure at stressful situations, handling large crowds, and putting guests at ease
• Comprehensive knowledge of alcoholic beverage of mixing and History of providing positivecommunications with guest and co-workers to ensure proficient and timely order placements
• Manager
• Hofbraus01/2008 to 01/2010
• Panama City Beach,
• Fl
• Managing a high volume restaurant and staff over 80 professionals
• In charge of administration, budget, programming, and organization of employee files
• Ordered merchandise, wine, and liquor and ensuring inventories were up to par systems
• Supervised dining room and provided continuous training to maintain high quality of customer service
• Account Executive Loan Officer 01/2006 to 01/2008 Household Finance Corporation Alexandria,
• VA
• Astute leader with proven success in managing multi-million dollar mortgage, home equity, and consumerlending product operations
• Gained profitable relationships with current and prospective customers
• Scheduled numerous appointments per week through aggressive cold calling
• Listened attentively to customers and produced a plan introducing the best product to suit the customer'sneeds
• Proactive Sales Professional with the ability to close sales, farm new customers, and grow existingaccounts
• Provided exceptional customer service with extensive product knowledge
• Consistently earned top ranks in sales performances in every position by generating nearly 3 million dollar gainin under 6 months
• Bartender 01/2001 to 01/2006 Hard Times Café Woodbridge, VA
• Will always step outside the comfort zone in order to help coworkers and management
• Loves to work with people and has the exceptional ability to adapt to surroundings
• Satisfying the needs of guests to insure proper service while maintaining good relations
• Accurately prepared itemized checks and handled payment complications Developed repeat business byestablishing close and long lasting relationships with customers
• TGI FRIDAYS
• Had an extensive time of employment
• Was a motivator and mentor to new staff and present employees
• Constantly stepping up and beyond duties in order to achieve success
• Data Specialist
• Winstar Communications01/2000 to01/2002
• Herndon, VA
• Was in charge of major telecom bridges through out the US
• Assisted clients with broadband services and internet
• Exceptional Database Processor
• Retail Assistant Manager
• Dots01/1997 to01/1999
• Woodbridge, VA
• Have an artistic ability to take on extraordinary tasks
• Providing all employees with necessary training and development to achieve personal and organizationalgoals
• Being able to complete projects and guidelines in a timely manner
• Coordinating fashions to meet in the reproductions of current lifestyles.

• Additional Information, Awards and Recognition HFC Gold Winner Award of Excellence for outstanding Sales achievements andexceptional customer service. NCO Passion of Excellence 5 years of Service Certificate of Dedication

TIPS Certified

Medical Billing and Coding

Event Management