Suzanne Ertell
Kihei,HI
Summary
Organized and dependable, customer-focused candidate with over 20 years of successful career in managing multiple priorities with a positive attitude. With a willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Manager
Cutty's Bar & Grill
01.2013 - 10.2025
- Developed and maintained relationships with external vendors and suppliers.
- Carefully interviewed, selected, trained, and supervised staff.
- Assisted in development and implementation of food and beverage menus
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability
- Monitored inventory levels and kept adequate stock in product display
- Developed product, visual merchandising plans and strategies
- Operated register to process payments and collect cash payment for order totals.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Coordinated special events and special promotions to drive sales
Full Time Assistant Manager
Honolua Surf
09.2019 - 05.2021
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Monitored and replenished display inventory and restructured according to available stock.
- Developed visual merchandising plans and strategies to promote store offerings.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receptionist
Gros Ventre OB/GYN
09.2014 - 04.2015
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered phone calls and messages for 4 physicians and scheduled appointments, and handling patient inquiries.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with medical coding and billing tasks.
Fine Art Consultant
Mangelsen-Images of Nature Gallery Inc.
10.2009 - 07.2013
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized and attended special events for the artist
- Inspected merchandise for quality and arranged proper display location on floor.
- Collaborated with gallery manager to determine best placement for merchandise displays.
- Implemented window displays on a weekly/monthly basis
- Performed cash, card, and check transactions to complete customer purchases.
- Completed physical inventory counts
- Maintained product inventory and reordered items.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
High School Diploma -
Phoenixville Area Senior High School
Phoenixville, PANo Degree - Computer Course
Montgomery County Community College
Pottstown, PAAssociate of Arts -
The Art Institute of Philadelphia
Philadelphia, PASkills
- Merchandising logistics
- Schedule preparation
- Creative vision
- Merchandise presentation
- Operations oversight
- Client/customer relationship management
- Administrative support
- Performance monitoring
Timeline
Full Time Assistant Manager
Honolua Surf
09.2019 - 05.2021
Receptionist
Gros Ventre OB/GYN
09.2014 - 04.2015
Manager
Cutty's Bar & Grill
01.2013 - 10.2025
Fine Art Consultant
Mangelsen-Images of Nature Gallery Inc.
10.2009 - 07.2013
High School Diploma -
Phoenixville Area Senior High School
No Degree - Computer Course
Montgomery County Community College
Associate of Arts -
The Art Institute of Philadelphia