Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suzy Lee

Rainbow City,AL

Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Reliable Legal Assistant with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills. Reliable Legal Assistant/Administrative Assistant with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills. Reliable Legal Assistant/Administrative Assistant with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills. Dedicated Legal Assistant/Administrative Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Driven Legal Assistant/Administrative Assistant successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency. Meticulous Legal Assistant/Administrative Assistant offering 11 years of experience providing administrative support in the Legal and Administrative industry. Successful at preparing agendas, scheduling meetings and following up on action items. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 11 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Overview

13
13
years of professional experience

Work History

Administrative Assistant for Law Firm

Knowles & Sullivan, LLC
Gadsden, AL
01.2016 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Managed multiple phone lines answering client calls, finding resolutions for their call, transferring it to correct person, or taking information to call back once I was able to obtain answers to their questions.
  • Scheduled appointments for 4 plus attorneys and kept up with their daily schedule.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Scheduled appointments, court appearances and depositions for busy law firm.
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.
  • Completed electronic filings, initiated billing statements and managed firm administrative matters.
  • Completed document revisions, court document filings, travel arrangements and client billing.
  • Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
  • Prepared for trials, conducting legal research and drafting pleadings.
  • Organized key evidence exhibits to prepare for trials.

Receptionist

The Sterling Companies
Gadsden, AL
10.2013 - 04.2020
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Provided callers with address, directions, company website and related information.
  • Maintained confidentiality of information regarding clients and company.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Coordinated catering and set up conference rooms for corporate and client meetings.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Screened visitors and issued badges to maintain safety and security.
  • Corresponded with clients through email, telephone or postal mail.
  • Responded to inquiries from callers seeking information.
  • Troubleshot copy machines and printers and scheduled service as needed.
  • Resolved customer problems and complaints.

Education

Special Education

Jacksonville State University
Jacksonville, AL

High School Diploma -

Southside High School
Southside, AL
05.1991

Skills

  • Confidentiality and Data Protection
  • Database and Client Management Systems
  • Multitasking and Time Management
  • Strong Organizational Skills
  • Ease with Computers and Technology
  • Document and File Management
  • Multi-Line Telephone Systems
  • Directing Callers
  • Administrative Procedures
  • Transcription and Dictation
  • Administrative and Clerical Support
  • Reception Duties
  • Writing and Editing Skills
  • Client Correspondence
  • Call Prioritization
  • Highly Efficient and Productive

Timeline

Administrative Assistant for Law Firm

Knowles & Sullivan, LLC
01.2016 - Current

Receptionist

The Sterling Companies
10.2013 - 04.2020

Special Education

Jacksonville State University

High School Diploma -

Southside High School
Suzy Lee