Suzy Villacis
Tampa,FL
Summary
Dynamic and results-oriented professional with a proven track record at Foodtown, enhancing customer satisfaction and maximizing profitability through strategic planning and effective resource management. Skilled in computer proficiency and teamwork, I excel in fast-paced environments, demonstrating adaptability and a commitment to excellence. Achieved budget targets and fostered a performance-oriented team, ensuring compliance and high service standards.
Overview
6
6
years of professional experience
Work History
Grocery Supervisor
Foodtown
04.1980 - 07.1986
- Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
- Maximized profitability by conducting regular price checks, updating pricing labels accurately, and adjusting promotions as needed.
- Achieved budget targets by monitoring expenses closely and making necessary adjustments throughout the year.
- Streamlined store operations through strategic planning and efficient use of resources.
- Collaborated with other department supervisors to achieve overall store goals and objectives.
- Maintained accurate records of inventory levels using computerized systems regularly updated for accuracy.
- Ensured compliance with company policies, industry regulations, and safety standards in all aspects of store operations.
- Trained new employees on grocery department processes, creating a well-prepared workforce that could quickly adapt to changing needs.
- Maintained a clean, organized store environment to create a positive shopping experience for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Performed key tasks to promote inviting grocery store appearance.
- Orchestrated performance-oriented environment by closely supporting team members.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Bank
Equitable Trust
02.1981 - 03.1986
- Self-motivated, with a strong sense of personal responsibility.Worked effectively in fast-paced environments.Skilled at working independently and collaboratively in a team environment.Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
No Degree - Nursing Rn
Howard Community College
Columbia, MD05-1980
Skills
- Workplace cleanlinessStore operationsStock rotationEmployee trainingTask delegationShrink reductionStore operationsStock rotationEmployee trainingTask delegationShrink reductionEmployee managementCustomer service managementStore operationsStock rotationEmployee trainingTask delegationShrink reductionEmployee managementCustomer service managementBudget administrationTeamwork and collaborationMultitasking and prioritizingProblem-solvingTime managementMultitaskingStore operationsStock rotationEmployee trainingTask delegationShrink reductionEmployee managementCustomer service managementBudget administrationTeamwork and collaborationMultitasking and prioritizingProblem-solvingTime managementMultitaskingReliabilityCustomer satisfactionStore operationsStock rotationEmployee trainingTask delegationShrink reductionEmployee managementCustomer service managementBudget administrationTeamwork and collaborationMultitasking and prioritizingProblem-solvingTime managementMultitaskingReliabilityCustomer satisfactionCash handling and reconciliationCustomer engagementStore operationsStock rotationEmployee trainingTask delegationShrink reductionEmployee managementCustomer service managementBudget administrationTeamwork and collaborationMultitasking and prioritizingProblem-solvingTime managementMultitaskingReliabilityCustomer satisfactionCash handling and reconciliationCustomer engagementComputer proficiencyLeadership developmentStore operationsStock rotationEmployee trainingTask delegationShrink reductionEmployee managementCustomer service managementBudget administrationTeamwork and collaborationMultitasking and prioritizingProblem-solvingTime managementMultitaskingReliabilityCustomer satisfactionCash handling and reconciliationCustomer engagementComputer proficiencyLeadership developmentSelf motivationAnalytical thinkingBasic mathematicsProblem anticipation and resolutionAdaptabilityStore operationsStock rotationEmployee trainingTask delegationShrink reductionEmployee managementCustomer service managementBudget administrationTeamwork and collaborationMultitasking and prioritizingProblem-solvingTime managementMultitaskingReliabilityCustomer satisfactionCash handling and reconciliationCustomer engagementComputer proficiencyLeadership developmentSelf motivationAnalytical thinkingBasic mathematicsProblem anticipation and resolutionAdaptability
- Store operations
- Stock rotation
- Employee training
- Task delegation
- Shrink reduction
- Employee management
- Customer service management
- Budget administration
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
- Time management
- Multitasking
- Reliability
- Customer satisfaction
- Cash handling and reconciliation
- Customer engagement
- Computer proficiency
- Leadership development
- Self motivation
- Analytical thinking
- Basic mathematics
- Problem anticipation and resolution
- Adaptability
Timeline
Bank
Equitable Trust
02.1981 - 03.1986
Grocery Supervisor
Foodtown
04.1980 - 07.1986
No Degree - Nursing Rn
Howard Community College
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