Suzzan Adepoju
Smyrna,GA
Summary
Dynamic Care Manager with extensive experience in patient care, excelling in care planning and service coordination. Proven ability to enhance patient satisfaction through effective communication and individualized care plans.
Skilled in clinical documentation and case assessments, fostering strong relationships with clients and families to ensure optimal health outcomes.
Healthcare professional with track record of effective patient care management and team collaboration. Expertise in developing and implementing individualized care plans that meet diverse patient needs. Known for strong focus on achieving results and seamlessly adapting to changing healthcare environments. Skilled in communication, conflict resolution, and resource management.
Overview
4
4
years of professional experience
Work History
Care Manager
Sunrise Senior Living
03.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Communicated with healthcare providers to facilitate continuity of care.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Enhanced patient care by developing and implementing individualized care plans.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Facilitated multidisciplinary team meetings, ensuring cohesive care strategies for complex cases.
- Conducted risk assessments for patients, proactively addressing potential health issues.
Care Manager
Unicon Homecare
09.2022 - 01.2024
- Utilized advanced analytical skills to identify potential gaps in service delivery, working proactively to address issues before they became problematic for clients or caregivers.
- Evaluated caregiver performance regularly, providing feedback and guidance to maintain high-quality services for clients.
- Enhanced patient care by developing and implementing customized home care plans for each individual.
- Handled complex case management situations, navigating a variety of healthcare systems and resources to provide the best possible support for clients.
- Supported family members in understanding their loved one''s needs and providing necessary resources.
- Improved client satisfaction through regular follow-ups and adjustments to care plans as needed.
- Monitored progress of patients, adjusting home care strategies for optimal results.
- Provided comprehensive assessments of patient needs, leading to personalized care plan recommendations.
- Managed cases efficiently, ensuring proper documentation and timely communication with all parties involved.
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to supervisor.
Patient Care Technician
Rasmussen HomeCare
05.2022 - 11.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Medical Assistant
Grace-OL Medical
08.2021 - 05.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
Economics
University of Lagos
Lagos, Nigeria11-2012
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Medication reviews
- Quality improvement
- ADL support
- Vital sign monitoring
- Care quality assessments
- Care transitions
- In-home care plans
- HIPAA guidelines
Timeline
Care Manager
Sunrise Senior Living
03.2024 - Current
Care Manager
Unicon Homecare
09.2022 - 01.2024
Patient Care Technician
Rasmussen HomeCare
05.2022 - 11.2023
Medical Assistant
Grace-OL Medical
08.2021 - 05.2022
Economics
University of Lagos
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