Suzzane Lopez
Austin,Texas
Summary
Proven leader in home design and staging, adept at leveraging 20/20 kitchen and bath software and cost analysis to exceed client expectations. At Home Depot Interiors, I spearheaded projects that significantly enhanced living spaces, demonstrating strong team collaboration and a keen eye for interior design. Achieved remarkable client satisfaction through innovative solutions and effective installation coordination. Motivated professional brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of industry practices and market conditions.
Overview
24
24
years of professional experience
Work History
Director of Operations
Home Staging Services -Furniture Design Sales
Austin, TX
06.2024 - Current
- Worked with builders, contractors, custom home builders, designers, architects, Realtors plus customers service to understand needs for project .Budling rooms decor and furniture placement
- Managed a quality assurance program, including on-site evaluations, internal audits, and customer surveys.
- Transported installs for customers to customer locations Timely manner
- Monitored social media and online sources for industry trends. Google and yelp reviews
- Increased customer satisfaction by resolving issues.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Very educated in stone industry ,Quartz ,Dolomites, Marble ,Granite ,Suede and matte ,polished warranty process
- Showroom coordinating
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Visited properties to assess existing furnishings and decor prior to staging.
- Conducted research online regarding current trends in home décor and interior design best practices.
- Worked with vendors to acquire additional items needed for staging projects.
- Inspected completed stages before presenting them to clients for approval.
- Provided guidance on color palette selections as well as fabric choices when necessary.
- Developed relationships with interior designers, architects, contractors. to source materials needed for various projects.
- Organized and managed inventory of furniture and accessories for upcoming projects.
- Prepared detailed invoices summarizing costs associated with each project.
- Cleaned and maintained all furniture, art, and other items used in staging projects.
- Attended trade shows related to home staging industry in order to stay abreast of latest products and services available.
- Assembled flat-pack furniture according to manufacturer instructions if necessary.
- Communicated effectively with homeowners throughout the entire process to ensure satisfaction at every stage of the project.
- Assisted in the selection and placement of furniture, artwork, and accessories for home staging projects.
- Created floor plans outlining furniture placement in each room for maximum impact.
- Coordinated with clients to discuss their preferences regarding design elements for each project.
- Subcontracted fabrication, installation, and arrangement of carpeting and fixtures.
- Produced content for material boards and specification binders for presentation and construction.
- Visited home sites when necessary to assess and fulfill customer needs.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance reviews for team members.Training using the Stageforce software .
- Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
- Estimated material requirements and costs to present design to client for approval.
Construction And Installation Manager
The RoundROCK design studio
Austin, TX
08.2012 - 12.2018
- Window Treatments and shutters and blinds .
- Measure Projects
- Color Scheme
- Drafted detailed drawings of structures, specifying dimensions and materials needed.
- Reported on status of design process and cost analysis to project manager.
- Initiated promotional activities, including contact with clients, business development and proposal development.
- Drafted technical write-ups for proposals and projects.
- Visited home sites when necessary to assess and fulfill customer needs.
- Successfully assisted clients in choosing furnishings that were consistent with their preferences and budget.
- Reviewed project costs, budgets and adherence to schedules.
- Processed applications, payments, corrections, endorsements and cancellations.
- In Home Design Sessions Supervisor for my projects. Final walks in home or commercial buildings.
- Detailed improvements to restoration plans by creating detailed budgets, schedules and costing estimates for clients.
- Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.
- Budgeted equipment purchases and regular repairs.
- Scheduled timelines of operations and work teams.
- Completed visits before, during and after installations to assess quality and performance.
- Coordinated logistics of installations, including materials purchasing, documentation and testing.
- Oversaw internal, external and consultant work related to installations.
- Worked closely with installers on how the project needed to be and material and design
- Achieved cost-savings by developing functional solutions to problems.
Kitchen And Bath Designer,Flooring Consultant
Home Depot Interiors
Austin ,Texas , Texas
08.2000 - 12.2010
- Consulted with clients to determine architectural preference to meet overall design goals.
- Led interior design across conceptual, schematic, design development and construction document phases.
- Researched trends in area of green building and environmental design to incorporate into business and residential projects.
- Participated in furniture selection and documentation of specifications.
- Interfaced effectively with design team members, including contractors by phone, email and in person to resolve issues and discuss ideas.
- Developed space planning concepts and selection of color palettes and material presentations.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Window Treatments ,Wallcovering ,Floorcovering
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Carefully reviewed contractor submittals of finish materials.
- Communicated product information, installation methods and product upgrade options.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Associate of Arts - NKBA, Residential Design
University of Interior Design /Art of Interior
Atlanta, GA07.2005
Computer Accounting Specialist, Science of Psychology,InteriorDesign ,Kitchen And Bath 20/20 in Space Planning,Interior Design ,RedoDesign -
South Texas College , QC Design School ,University
2005
Associate of Science - Cognitive Psychology
University of Phoenix
Tempe, AZ08.2000
Skills
- 20/20 kitchen and bath software
- Cost analysis
- Credit
- Dimensions
- Direction
- Floor plans
- Interior Design
- Supervisor
- Trade shows
- Strong team player
- Installation coordination
- Staff scheduling
- Residential experience
- Work order preparation
- Cost estimation
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Director of Operations
Home Staging Services -Furniture Design Sales
06.2024 - Current
Construction And Installation Manager
The RoundROCK design studio
08.2012 - 12.2018
Kitchen And Bath Designer,Flooring Consultant
Home Depot Interiors
08.2000 - 12.2010
Associate of Arts - NKBA, Residential Design
University of Interior Design /Art of Interior
Computer Accounting Specialist, Science of Psychology,InteriorDesign ,Kitchen And Bath 20/20 in Space Planning,Interior Design ,RedoDesign -
South Texas College , QC Design School ,University
Associate of Science - Cognitive Psychology
University of Phoenix
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