Suzzanne Sivley
Winston,Georgia
Summary
Well-organized and detail oriented professional with experience reviewing financial documents while staying within budget restraints. Capable of accurately managing employees with day to day activities and responsibilities. Self-motivated learner with ability to quickly upgrade skills for greater productivity on the job. Demonstrated cooperation, versatility, and dependability which contributes to successful team outcomes. Passion for efficiency while continuously looking to improve and update all aspects of practice management. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
27
27
years of professional experience
Work History
Business Office Manager and Billing Specialist
West Georgia Cardiology Associates
11.2018 - Current
- Directly responsible for maintaining all aspects of maintaining budget by analyzing all financial data accurately and comparing previous year's performances to verify we are meeting and exceeding profit margins, balancing current budget while assuring to not have surplus in expenditures
- Accurately billing medical claims to insurance and following up with patients on outstanding balances due
- Myself and my staff are directly responsible for billing over 8 million dollars in claims annually
- Maintain and create spreadsheets to accurately organize all financial data for reporting purposes
- Appropriately hire and train staff while partnering in payroll maintenance
- Daily follow up with patients on outstanding balances and concerns over balances over due
- Coordinating healthy working relationships with other departments to maintain proper business practices
- Meet with and outside venders on various projects for our sister non profit organization “The Rouse Foundation”
- Formulate a plan for future expansion project while continuing to stay within budget
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Responsible for handling and resolving customer complaints relating all aspects of the practice
- Epic certified in Professional Billing with more one year experience.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
Billing Account Coordinator
InHealth Professional Services
06.2017 - 11.2018
- Worked with new clients to maintain clients needs and wants with emphasis on best business practices and revenue return
- Worked directly with upper management on new and updated policies to maximize all practices in efficiency
- Directly responsible for a team of billing and client relations associates with training, scheduling and practice compliance.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
Vision Therapy Administrator
Advanced Vision Therapy
10.2015 - 06.2017
- Responsible for all aspects of patient care regarding therapy and home support activities as well as coordinating care with Arbor Place Eye Care
- Created the business plan and financial structure while coordinated all billing and timely processing of payments and collections on all Vision Therapy Patient accounts
- Worked directly with Dr Jennifer Wilcox on all patient needs and execute accordingly to Dr’s orders
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Responsible for all scheduling of patients and coordinate timely check-ups performed by the Dr.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
Billing Manager
Arbor Place Eye Care
09.2014 - 06.2017
- Created new policies focusing efficiency and maximum profitability while maintaining healthy staff relations
- Responsible for hiring and training staff while maintaining HIPPA compliance in all aspects of the practice
- Worked closely with Dr’s was also responsible for 35% revenue boost in first 6 months due to policy changes directly related to budget review and customer and patient billing statement follow up.
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
Billing Manager, DME
InHealth Professional Services
11.2012 - 09.2014
- Worked with new clients to maintain clients needs and wants with emphasis on best business practices and revenue return
- Worked directly with upper management on new and updated policies to maximize all practices in efficiency
- Directly responsible for a team of billing and client relations associates with training, scheduling and practice compliance.
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
Administrative Assistant
Crane Industry Services
07.2009 - 08.2010
- Marketing for new clients
- Appointment setter
- Organize case information for expert witness testimony.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Sales Executive
Vendisys Marketing Group
03.2004 - 06.2009
- Sales support, close working relationship with sales staff and clients
- Lead generation
- Appointment setter.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Credit Department Manager
Lowe’s Home Improvement
05.1997 - 09.2003
- Front end Manager, responsible for all front end staff (40 cashiers and front end loaders), training, discipline and company compliance
- Scheduling of up to 150 employees, payroll compliance
- Cash register and cash room compliance, researching and explaining overages and shortages in cash registers.
- Negotiated favorable terms for the company during debt restructuring discussions, resulting in reduced financial liability.
- Reduced delinquency rates with proactive credit monitoring and risk analysis strategies.
Education
Associate of Science in Medical Billing and Insurance Coding -
Herzing University
Madison, Wisconsin08.2012
Skills
- Proficient with Microsoft Office Suite
- Quickbooks
- Month End and Year End Closing
- Problem solving
- Data collection
- Multi tasking
- Budget analysis
- Deadline Management
- Account Reconciliation
- Staff Training and Development
- Office Administration
- Credit and collections
References
- Lori Startup, West Georgia Cardiology Associates, Nurse Practitioner, (770)262-2334, lori.startup@westgacardiology.com
- Rodney Benefield, InHealth Professional Services, Director DME and Physician Billing Services, (770) 709-3597, rodney.benefield@inhealthps.com
- Debbie Dickinson, Instructional Dimensions, Owner/Trainer, (770) 783-9283, debbied@intructional-dimensions.com
- Cliff Dickinson, Crane Industry Services, CEO, (770) 783-9292, cliff@craneindustryservices.com
Timeline
Business Office Manager and Billing Specialist
West Georgia Cardiology Associates
11.2018 - Current
Billing Account Coordinator
InHealth Professional Services
06.2017 - 11.2018
Vision Therapy Administrator
Advanced Vision Therapy
10.2015 - 06.2017
Billing Manager
Arbor Place Eye Care
09.2014 - 06.2017
Billing Manager, DME
InHealth Professional Services
11.2012 - 09.2014
Administrative Assistant
Crane Industry Services
07.2009 - 08.2010
Sales Executive
Vendisys Marketing Group
03.2004 - 06.2009
Credit Department Manager
Lowe’s Home Improvement
05.1997 - 09.2003
Associate of Science in Medical Billing and Insurance Coding -
Herzing University
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