Suzzanne Wilhelm-Orth
Forest Lake,MN
Summary
Dynamic Staffing Coordinator at Allina Health with a proven track record in optimizing workforce allocation and enhancing operational efficiency. Skilled in staff scheduling and onboarding, I excel in relationship building and analytical thinking, implementing process improvements that significantly reduced turnaround times. Committed to fostering collaboration across departments for superior outcomes.
Experienced with managing comprehensive staffing processes, ensuring efficient recruitment and onboarding. Utilizes advanced communication and organizational skills to navigate dynamic and fast-paced environments. Track record of fostering collaborative team environments and adapting to changing organizational needs.
Overview
9
9
years of professional experience
Work History
Staffing Coordinator
Allina Health
08.2023 - Current
- Coordinated staffing schedules to optimize workforce allocation and meet operational needs.
- Managed onboarding processes for new hires, ensuring compliance with organizational standards.
- Streamlined communication between departments to enhance collaboration and reduce response times.
- Evaluated staffing requests and provided recommendations based on departmental requirements.
- Implemented process improvements that increased efficiency in staffing operations and reduced turnaround times.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Requests daily per diem agency staff as needed.
- Documents staff assignments and codes schedules to ensure timecard accuracy.
- Uses basic problem-solving skills to identify where staff are allocated to meet the staffing needs of units supported by staffing office.
- Uses critical thinking skills to anticipate staffing needs for the areas supported by the staffing office.
- Superuser for the new UKG program.
- Managed approximately 60 incoming/outgoing calls, emails. team's messages from RN's, NA's, Manager, Supervisors, and House Supervisors per day.
- Uses electronic communication system to communicate with staff on staffing changes, openings and scheduling adjustments.
- Uses bargaining unit contracts to understand how they affect the staffing process and policies.
- Forecasts staffing needs using applicable technology.
- Reports staffing status to house supervisors, and department leaders.
Provider Data Specialist
UnitedHealth Group / Optum Serve
09.2020 - 02.2023
- Analyzed provider data discrepancies to ensure accuracy and compliance with regulatory standards.
- Coordinated provider enrollment processes, streamlining workflows for improved efficiency.
- Developed and maintained comprehensive documentation for provider data management protocols.
- Collaborated with cross-functional teams to resolve complex issues related to provider information systems.
- Monitored ongoing changes in healthcare regulations impacting provider data requirements, ensuring timely updates.
- Evaluated and recommended enhancements to existing data management systems, driving operational improvements.
- Streamlined data entry processes for increased efficiency and reduced errors.
- Served as a subject matter expert on the Provider Data Specialist team, providing guidance and support to colleagues when needed.
- Assisted in the development of automated systems for improved provider data management, reducing manual input errors.
- Complete load and maintenance of complex provider data requests as required for multiple networks
- Managed approximately 10 incoming calls-interview reports, emails and teams chats from clients each day.
- Assist the supervisor as needed with daily analysis and operations within the department
- Adherence to department and organizational policies
- Promote positive work environment within the department
Certification Specialist
UnitedHealth Group
08.2019 - 09.2020
- Developed and implemented certification processes to enhance operational efficiency across teams.
- Led cross-functional training sessions for staff on compliance and certification standards.
- Analyzed certification data to identify trends, improving accuracy in reporting and decision-making.
- Streamlined certification workflows, reducing processing time by optimizing procedures and resource allocation.
- Review medical records.
- Worked with 9-11 responders and survivors to get them the medical benefits that they needed.
- Initiated regular audits of certification documents, increasing adherence to regulatory standards and minimizing errors.
- Coordinated with subject matter experts to develop relevant exam content for various certifications, ensuring validity and reliability.
- Provided strategic insights on policy updates impacting certifications, guiding leadership decisions effectively.
- Communicated with internal and external individuals to acquire information concerning certifications.
Collection Agent
United Healthcare Group
02.2017 - 08.2019
- Managed collections for outstanding accounts, ensuring compliance with regulatory requirements.
- Developed strategies to reduce delinquency rates through effective communication and negotiation techniques.
- Trained and mentored junior agents on best practices for collections and customer interactions.
- Analyzed account data to identify trends, resulting in targeted collection efforts and improved recovery rates.
- Responsible for inbound/outbound calls to collection customers with overdue accounts
- Negotiate and advise customers about appropriate actions to recover overdue payments
- Coordinate with legal counsel agencies
- Conduct research for customer issues and inquiries
- Trained 20 agents and fill in as supervisor
- Dealing with multiple different issues/personalities every day, more than 500 members a week.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Education
No Degree - Health Administration
University of Phoenix
Tempe, AZ05.2028
High School Diploma -
C.K. McClatchy
Sacramento, CA05.2003
Skills
- Staff scheduling
- New hire onboarding
- Strong organization
- Staff coordination
- Schedule management
- Microsoft office
- Staffing agency coordination
- Decision-making
- Training and mentoring
- Analytical and critical thinking
- Relationship building
- Documentation and recordkeeping
Timeline
Staffing Coordinator
Allina Health
08.2023 - Current
Provider Data Specialist
UnitedHealth Group / Optum Serve
09.2020 - 02.2023
Certification Specialist
UnitedHealth Group
08.2019 - 09.2020
Collection Agent
United Healthcare Group
02.2017 - 08.2019
No Degree - Health Administration
University of Phoenix
High School Diploma -
C.K. McClatchy