Suzzette Cisneros
Castaic,CA
Summary
Reliable and motivated team leader with a customer-first mindset, and a passion for delivering exceptional service in a fast-paced environment. Known for strong communication skills, attention to detail, and the ability to motivate team members to exceed store goals. Approaches challenges with a calm, solution-focused attitude, and fosters a positive, inclusive work culture. Thrives under pressure while maintaining high standards of operational excellence, and team accountability. Committed to continuous growth and development, I am always open to learning new skills and embracing feedback to better support the team and customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista/Barista Trainer
Starbucks
Castaic, CA
08.2022 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Ordered and received supplies to restock beverage items.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Maintained calm demeanor during high-volume periods and special events.
- Supported highest standards of conduct and service to support company reputation.
- Described menu items to customers and suggested products based on stated preferences.
- Restocked product displays based on demand and projected sales.
- Managed cash register and processed transactions with accuracy and integrity.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Created promotional displays for advertising special events or promotions at the cafe.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Assigned tasks to team members based on their strengths and skill sets.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Completed opening and closing duties to facilitate business operations.
Cashier/Cook/Bagger
Wingstop
Castaic, CA
02.2022 - 04.2022
- Used suggestive selling techniques to promote add-on sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Operated cash register or POS system to receive payment by cash and credit card.
- Ensured compliance with all safety regulations within the store environment.
Counselor
San Fernando Recreation Park
San Fernando, CA
06.2019 - 07.2019
- Assisted the children with developing relevant skills to improve functionality in social, educational, and vocational situations.
- Collaborated with healthcare providers, social workers, and educational professionals to coordinate the student's care.
- Provided supervision and mentorship to junior counselors and counseling interns.
- Created an environment that was safe, supportive, and conducive to learning for all students.
- Educated staff members about mental health issues affecting students so they can better respond appropriately to those needs.
- Assisted in planning recreational activities tailored to community interests.
Education
High School Diploma -
Castaic High school
Castaic, CA06-2023
Reseda Police Academy Magnet
Reseda, CASkills
- Team collaboration
- Inventory management
- Conflict resolution
- Communication skills
- Workflow optimization
- Team leadership
- Exceptional customer service
- New hire training
- Cleanliness
- Time management
- POS system operation
- Performance improvement
- Decision-making
- Sales techniques
- Cash handling
- Supervision and leadership
- Calm under pressure
- Attention to detail
Affiliations
- Currently enrolled in university, Arizona State University.
Accomplishments
- Multiple awards from Reseda Police Academy Magnet for outstanding cadet and good grades in honor classes.
- Partner of the week
- Partner of the Quarter
Certification
- Have trained new green bean
Timeline
Barista/Barista Trainer
Starbucks
08.2022 - Current
Cashier/Cook/Bagger
Wingstop
02.2022 - 04.2022
Counselor
San Fernando Recreation Park
06.2019 - 07.2019
High School Diploma -
Castaic High school
Reseda Police Academy Magnet
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