Suzzette Kelley
Slickville,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Manager Frankstown Woodland Hills and Southern
First Student Transportation
07.2018 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Safety Manager 2 Locations Southside and Southern
First Student Transportation
10.2017 - Current
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
Manager
AJ Myers And Sons
08.2016 - 10.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. i
- During this 18 year history I perused my opportunity to become a Pennsylvania State Certified trainer in June 2009 which remains current.
- Once certified I then became an Instructor Coordinator in June of 2011 which also remain current.
- Once completed, I became a Third party Examination Instructor in June of 2013. I no longer carry this certification as i lost access to it once i left my position at AJ Myers and Son,
Assistant Manager
AJ Myers And Sons
08.2014 - 08.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Dispatcher
AJ Myers And Sons
08.2009 - 08.2014
- Communicated with drivers and personnel to coordinate timely delivery of students
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 115 fleet vehicles.
- Maintained professional relationship with drivers to increase trust, reliability and rapport.
- made sure all routes were covered
School Bus Driver
AJ Myers And Sons
11.1999 - 08.2009
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Skills
- Meeting Leadership
- PA School bus instructor since 2009
- PA Instructor Coordinator since 2011
- Drug Safety
- Local Business Relationships
- Customer Needs Assessments
- Compliance Requirements
- Employee Performance Reviews
- Training Programs
- Safety Regulations
- Customer Satisfaction
- Staff Meetings
- Employee Evaluation
- Union Negotiations
- Team Management
- Providing Feedback
Timeline
Manager Frankstown Woodland Hills and Southern
First Student Transportation
07.2018 - Current
Safety Manager 2 Locations Southside and Southern
First Student Transportation
10.2017 - Current
Manager
AJ Myers And Sons
08.2016 - 10.2017
Assistant Manager
AJ Myers And Sons
08.2014 - 08.2016
Dispatcher
AJ Myers And Sons
08.2009 - 08.2014
School Bus Driver
AJ Myers And Sons
11.1999 - 08.2009
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