Sara Votaw
Hilliard,OH
Summary
Project management professional committed to maintaining quality client relationships and ensuring customer satisfaction. Proven track record of managing complex projects and ensuring timely delivery. Known for strong team collaboration and adaptability to evolving project requirements. Skilled in strategic planning, resource allocation, and effective communication.
Overview
2025
2025
years of professional experience
Work History
Project Management Support Specialist
WidePoint Integrated Solution, Inc.
- Transition new and prospective clients into the company’s Web-based Telecom Management portal
- Configure client based TEMS service website according to contracts and client expectation
- Communicate clients goals and represent the client’s interactions during internal collaborations to complete implemenations
- Work closely with the team to maintain a continuous knowledge of client contract in order to deliver reports, review auditing and billing and customize the TEMS service website and identify potential issues
Customer Service Representative
WidePoint Integrated Solution, Inc.
- Assist military personnel with their wireless devices, including troubleshooting and provisioning of devices
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Stay task oriented and organized to complete requests and resolve account issues for customers
- Work directly with Account Managers to enhance customer service experience and complete projects.
Project Manager
WidePoint Integrated Solution, Inc.
12.2015 - Current
- Responsible for all client communications, conflict resolution and contract compliance on client deliverables for both federal and commercial clients
- Ownership responsibilities for the client’s database; ensuring accuracy as well as running and presenting weekly, monthly, and quarterly reports to client
- Collaborate with cross-functional teams to maintain a continuous knowledge of client contract in order to identify potential issues and/or opportunities within or related to the contract
- Boost revenue by providing additional solutions to clients while also making cost effective changes to maintain current budgets.
- Successfully manage multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
Bartender and Server
Brothers Bar and Grill
07.2012 - 11.2016
- Interact with customers to serve food and beverages
- Work with managers and coworkers as a team to help a large volume of customers
- Stay organized and calm in a stressful environment
- Display excellent customer service and cash handling skills
- Order supplies from outside vendors to create a seasonal and inviting atmosphere for guests
Clinical Informatics Specialist
Mount Carmel West Hospital
03.2012 - 05.2013
- Assist clinical end users in the clinical and classroom setting to effectively manage the new Electronic Medical Record System -Genesis
- Independently identify and improve system issues to create workarounds for maximum immediate use
- Provid clinical technical support to the Gastroenterology and Dialysis departments, as well as all other physician specialties, nursing and ancillary support
- Actively participate in solving process issues between departments and specialty groups
- Teach Physicians to use Dragon, the speech recognition software, to dictate their notes and program the software to their meet their specific needs
Pharmacy Technician
Meijer Pharmacy
07.2008 - 06.2009
- Communicate with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Count, measure and compound medications following standard procedures.
- Consult with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Bachelor of Science - Biological Sciences
The Ohio State University
01.2013
Associate of Science -
Columbus State Community College
01.2013
Skills
- Ability to maintain Top Secret security clearance
- Client account management
- Microsoft Office
- Project planning and development
- Problem-solving abilities
- Customer engagement
Professionalreferences
References available upon request
Clearance
- Department of Defense, Secret Clearance, 12/31/29
- Department of Commerce, Suitability Clearance
Timeline
Project Manager
WidePoint Integrated Solution, Inc.
12.2015 - Current
Bartender and Server
Brothers Bar and Grill
07.2012 - 11.2016
Clinical Informatics Specialist
Mount Carmel West Hospital
03.2012 - 05.2013
Pharmacy Technician
Meijer Pharmacy
07.2008 - 06.2009
Project Management Support Specialist
WidePoint Integrated Solution, Inc.
Customer Service Representative
WidePoint Integrated Solution, Inc.
Bachelor of Science - Biological Sciences
The Ohio State University
Associate of Science -
Columbus State Community College
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