Svala Scott
Salt Lake City
Summary
Motivated and detail oriented professional with experience in supervision, safety management, and emergency response. Certified in CPR, First Aid, and Lifeguarding, with hands on experience monitoring large groups, training staff, and resolving conflicts. Proficient at maintaining safe, organized environments and providing high quality customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor of Factory Operations
Morris County Park Commission, NJ
Morristown, NJ
05.2024 - 08.2025
- Supervised daily facility operations, ensuring compliance with safety standards and protocols.
- Trained staff on equipment usage and safety procedures, enhancing team efficiency.
- Conducted regular inspections to identify areas for improvement in facility conditions.
- Developed schedules for staff shifts, balancing workload and operational needs efficiently.
- Monitored and maintained inventory levels, ensuring adequate supplies were available for ongoing facility needs.
- Managed a team of facility staff, providing training and guidance for optimal performance.
- Facilitated smooth transitions during employee turnover periods by effectively managing staffing changes.
- Maintained a clean, organized environment through diligent oversight of janitorial staff and adherence to strict sanitation protocols.
- Ensured compliance with local regulations by staying informed on current codes and requirements applicable to the facility''s operation.
- Promoted an inclusive work culture that prioritized teamwork while respecting individual strengths and perspectives.
- Led emergency preparedness efforts by developing response plans and conducting drills with staff members regularly.
- Served as point of contact for internal and external customers seeking support and information.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Managed efficient teams of up to 50 employees.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Responded to one site emergencies and safety incidents.
- Assisted with opening and closing procedures.
- Coordinated and supervised special events, oversaw staff coordination and guest needs.
- Strengthened team morale and cooperation by assisting coworkers During peak hours.
Lifeguard
Morris County Park Commission, NJ
Morristown, NJ
05.2023 - 08.2023
- Provided immediate response to emergencies, administering first aid and CPR as needed.
- Educated patrons on water safety rules and pool policies to promote a safe environment.
- Assisted in maintaining cleanliness of facilities, ensuring a welcoming atmosphere for visitors.
- Developed positive relationships with patrons, fostering community engagement and support for park initiatives.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring swimming areas and enforcing rules.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Administered first aid and CPR, ensuring rapid response to accidents.
- Enhanced safety of beach visitors by enforcing swimming area boundaries and rules.
Cashier
Morris County Park Commission, NJ
Morristown, NJ
05.2021 - 08.2022
- Maintained accurate cash handling and balanced registers at shift end.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to ensure smooth operation during peak hours.
- Maximized customer satisfaction by greeting patrons with courtesy and resolving issues promptly.
- Trained new cashiers on procedures and customer service standards, fostering teamwork.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about facility policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Science in Nursing - Nursing
University of Utah
Salt Lake City, UT05.2028
High School Diploma -
Morristown High School
Morristown, NJ06.2024
Skills
- Employee training
- Scheduling coordination
- Mentoring and training
- Operations management
- Facility management
- Workforce scheduling
- Decision-making
- Computer skills
- Problem-solving
- Assigning work
- Conflict resolution
- Team collaboration and leadership
- Customer service
- Lifeguarding Certification - American Red Cross
- Waterfront Lifeguarding Certification - American Red Cross
- CPR/AED Certification - American Red Cross
- First Aid Certification - American Red Cross
Certification
- Waterfront Lifeguard Certified - American Red Cross
- CPR/AED Certified - American Red Cross
- Lifeguarding Certified - American Red Cross
- First Aid Certified - American Red Cross
Timeline
Supervisor of Factory Operations
Morris County Park Commission, NJ
05.2024 - 08.2025
Lifeguard
Morris County Park Commission, NJ
05.2023 - 08.2023
Cashier
Morris County Park Commission, NJ
05.2021 - 08.2022
Bachelor of Science in Nursing - Nursing
University of Utah
High School Diploma -
Morristown High School