Years of professional experience
S'Vana Coleman
Healthcare Professional
Summary
Dynamic professional with a proven record of success in customer-facing, operations, and marketing positions within the health tech industry. Excels in solving complex problems holistically and anticipating client needs. Recognized for exceptional performance, strong leadership abilities, and adaptability.
Overview
10
10
Work History
Implementation Specialist
Pluto Health
04.2022 - Current
- Experienced in B2B software implementation, serving as a dedicated Project and Client Success Manager.
- Expertise in crafting customized solutions that align with industry-specific workflows, client base, and protocols.
- Successfully conducted business development and account executive tasks, fostering stronger client relationships by providing tailored solutions.
- Developed comprehensive standard operating procedures (SOPs) and training materials for both internal staff and external users.
- Established the framework and laid the foundation for the Level 1 Customer Support department.
- Social media content creation and management
Medical Banking Specialist
Further
Orlando, FL
- Led virtual training sessions for large, diverse training groups
- Consistently exceeded productivity expectations and Service Level Agreements (SLAs) in call center environment
- Proactively identified client issues and collaborated with various departments to resolve issues
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Proved successful working within tight deadlines and fast-paced atmosphere
- Managed 30+ client calls per day
Youth Services Associate
Orange County Library System
Orlando, FL
- Increased social media following and engagement by 30% as curator for Youth Services Instagram
- Maintained inventory control and tracked consumption resulting in decreased monthly supply costs
- Managed multiple projects simultaneously using organizational and time management skills
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Circulation Clerk
Orange County Library System
Orlando , FL
- Increased community engagement by planning and developing weekly programs
- Maintained and created monthly promotional materials using Microsoft Publisher and Canva to bring awareness of community events
Education
Bachelor of Science - Interdisciplinary Studies
University of Central Florida
Orlando, FLAssociate of Arts -
Valencia College
Orlando, FLSkills
- P > Written Communication
- P > Relationship Building and Management
- P > Training
- P > Microsoft Office
- P>Software Implementation
- P>Decision-Making
- P>Cultural Awareness
Websites
Timeline
Implementation Specialist
Pluto Health
04.2022 - Current
Medical Banking Specialist
Further
Youth Services Associate
Orange County Library System
Circulation Clerk
Orange County Library System
Bachelor of Science - Interdisciplinary Studies
University of Central Florida
Associate of Arts -
Valencia College
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