S'Vani Vargas
Information Technology
Pharr,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Administrative Assistant
Big Dawg TX LLC
Pharr, Texas
05.2020 - Current
- Scheduled and tracked movements of owned and rented equipment.
- Documented service activities and issues and produced regular reports.
- Monitored dispatched calls and took action to resolve and correct potential problems.
- Monitored flow of paperwork and directed information to appropriate department.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Managed invoicing and payment processing operations.
Teacher's Assistant
PSJA ISD
Pharr, Texas
09.2018 - 12.2020
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Provided support to help students with special needs learn and grow.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Recorded grades for coursework and tests in online reporting system.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Assisted both teacher and front office regarding questions and calls from parents.
Surgical Coordinator
Doctors Hospital At Renaissance Health System
Edinburg, TX
04.2016 - 05.2018
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Checked patients in and out and collected payments.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Managed over 50 calls per day regarding patients surgeries and authorizations.
Insurance Verification Specialist
Doctors Hospital At Renaissance Health System
Edinburg, TX
03.2015 - 07.2016
- Determined appropriateness of payers to protect organization and minimize risk.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Posted payments to accounts and maintained records.
- Verified client information by analyzing existing evidence on file.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Call Center Representative
Doctors Hospital At Renaissance Health System
Edinburg, TX
10.2014 - 02.2016
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Acted as first point of contact and set appointments for patients.
- Established and maintained patient rapport by utilizing quality customer service.
- Addressed patient inquiries and updated database information.
- Scheduled appointments for more than 50 patients daily.
Grocery Bagger
HEB Grocery Store
San Juan, TX
10.2012 - 01.2015
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Checked for outdated and overripe grocery items and removed from inventory.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Retrieved items for customers and verified prices.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Promoted delivery productivity by accurately labeling and organizing containers.
Education
High School Diploma -
Psja North Early College High School
Pharr, TX 08.2010 - 05.2014
Associate of Arts - Interdisciplinary Studies
South Texas College
Mcallen, TX 08.2014 - 08.2016
BBA - Information Technology
South Texas College
Mcallen, TX 08.2017 - 12.2020
Skills
Group and individual instruction
Progress reporting
Classroom Management
Attendance
Small Group Supervision
Document review
Desktop support
Windows 10
Software updates
Timeline
Administrative Assistant
Big Dawg TX LLC
05.2020 - Current
Teacher's Assistant
PSJA ISD
09.2018 - 12.2020
BBA - Information Technology
South Texas College
08.2017 - 12.2020
Surgical Coordinator
Doctors Hospital At Renaissance Health System
04.2016 - 05.2018
Insurance Verification Specialist
Doctors Hospital At Renaissance Health System
03.2015 - 07.2016
Call Center Representative
Doctors Hospital At Renaissance Health System
10.2014 - 02.2016
Associate of Arts - Interdisciplinary Studies
South Texas College
08.2014 - 08.2016
Grocery Bagger
HEB Grocery Store
10.2012 - 01.2015
High School Diploma -
Psja North Early College High School
08.2010 - 05.2014