Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

S. Vanylla Mahmoud

Las Vegas,NV

Summary

Performance-driven Management Professional with 10 years of hands-on property management experience and expertise maintaining small residential portfolios, managing affordable housing communities and coordinating the on-boarding, off-boarding process; leverages solid background in real estate with strong managerial and customer service skills, to manage all aspects of residential property development, operation and profitability.

Proven success in managing multiple properties, building community, streamlining time sensitive processes and increasing client/program compliance. Exceptional interpersonal skills, superb work ethic and strives in fast-paced environments performing regular and recurring duties simultaneously with minimal supervision. A committed, self-starter with excellent oral and written communication skills, Vanylla is a proven team player with the ability to work with people at all levels of a corporation.


Professional administrator with focus on optimizing departmental functions and fostering teamwork.

Well-versed in operational management and driving efficiency improvements. Reliable and adaptable, excelling in dynamic environments while maintaining results-oriented approach.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.


Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Experienced with managing timekeeping functions for large teams. Utilizes strong organizational skills to maintain accurate records and compliance. Track record of effective communication and problem-solving abilities in fast-paced environments.


Professional with extensive experience in managing timekeeping processes and ensuring precise record maintenance. Known for collaborative spirit and delivering consistent results. Proficient in utilizing timekeeping software and displaying adaptability in dynamic work settings. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Labor Department Administrator/Time Keeper

Apple One Freeman Labor Services
04.2024 - 10.2024
  • Daily record keeping & accountability for Union Based Labor Force
  • Curation and processing of daily work orders for Teamsters Local Labor Union 631
  • Remote onsite labor management for contract compliance and labor force accountability and processing
  • Utilizing specialized workforce software; Kronos & Intrack for daily timekeeping and report generation.

Personal Development Specialist, Assistant

The International Alma Mater (Plots of Camelot)
Hollywood , California
03.2020 - 08.2022
  • Personal Assistance, Calendar Management, Traveling & itinerary supervision, Home staff management, vendor procurement, invoice processing and payment, Event planning, Consulting.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Assisted in preparation of high-stakes presentations, contributing to successful project pitches and client meetings.
  • Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
  • Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.

Non Residential Property Manager

John Stewart Company
01.2018 - 03.2020
  • Provided Comprehensive Property and Portfolio Management for Affordable and Conventional Housing Communities.
  • Managing multiple tax credit and HUD contracted properties in Los Angeles County
  • Report management utilizing industry specific software; Yardi, Appfolio, and Onsite
  • Annual city inspections, yearly mandatory certifications for contract compliance; including vendor selection, invoicing, general maintenance and housekeeping
  • Fostered successful ongoing communications with tenants increasing resident retention & community compliance.
  • Coordinated appointments to show marketed properties.
  • Communicated effectively with owners, residents, and on-site associates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Kept properties in compliance with local, state, and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Collected and maintained careful records of rental payments and payment dates.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Educated potential tenants on community policies and expectations to ensure a cohesive living environment for all residents.
  • Ensured compliance with local laws and regulations, staying updated on changes affecting the rental market.
  • Implemented resident retention programs, fostering a sense of community through social events and timely communication.
  • Developed strong relationships with local service providers to secure competitive pricing on necessary services and repairs.
  • Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
  • Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
  • Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
  • Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.

Housing Coordinator

HubHaus
01.2018 - 01.2020
  • Work closely with Housing Operations department to onboard new home acquisitions across Hub Haus Network
  • Implement off-boarding process; documenting condition, initiating maintenance repairs and reporting findings via industry specific software
  • Perform and complete health and safety inspections detailing and documenting property condition and compliance
  • Manage property modifications, maintenance; house inventory, utility set-up and installation
  • Improve visibility by creating floor plan and video of properties for marketing and promotion of property
  • Accurately and effectively apply housing procedures to ensure housing compliance and meet deadlines.
  • Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
  • Streamlined housing processes for increased efficiency and reduced wait times for applicants.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Conducted home and apartment inspections to identify safety issues and needed repairs.

Transitional Housing Specialist /Portfolio Manager

Renoir Staffing
01.2015 - 01.2018
  • Provided comprehensive, scattered-site portfolio management for non-profit transitional housing program
  • Primary housing intake specialist due to exceptional interpersonal communication skills
  • Developed housing department guidelines in preparation of county audits and inspections
  • Improved procedures for intake and case management of clients in the housing department
  • Managed all aspects of Los Angeles County portfolio including; maintenance, accounting, notice service, audits, inspections, resident relations intake and unit/site acquisition.

  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
  • Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
  • Evaluated rental applications thoroughly, verifying income eligibility and background checks for potential tenants.
  • Streamlined application processes for prospective tenants, resulting in reduced wait times and increased occupancy rates.
  • Provided ongoing support to clients by conducting regular follow-ups and monitoring progress towards self-sufficiency goals.
  • Conducted home and apartment inspections to identify safety issues and needed repairs.
  • Conducted thorough assessments of applicants' eligibility for housing programs to streamline allocation process.
  • Coordinated with legal consultants to ensure compliance with housing regulations and laws, minimizing legal risks.
  • Negotiated favorable contracts with service providers, ensuring quality maintenance services at reduced costs.
  • Enhanced safety of housing communities, organizing regular inspections and maintenance activities.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Provided support to social service clients in navigating available resources.
  • Developed and implemented strategies to enhance quality of social services.
  • Advocated for and incorporated client feedback into service improvement initiatives, leading to enhanced client loyalty and satisfaction.
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.

Transaction Coordinator

Agee Realty
01.2013 - 01.2016
  • Exceeded all expectations as key coordinator for close of escrow on properties sold by Agee Realty
  • Selected as primary liaison for seller, buyer and lender during purchase due to exceptional professional expertise
  • Improved procedures for vendor coordination for the preparation of sale, greatly reducing related overhead costs
  • Effectively performed all aspects of Property Management including comprehensive inspections.

  • Monitored progress of each real estate transaction closely, addressing potential delays or issues proactively to maintain client satisfaction levels.
  • Conducted thorough research on property histories to identify potential legal or financial risks prior to initiating the escrow process.
  • Collaborated with title department to resolve title issues such as legal descriptions, easements, lot splits, vesting and bankruptcies.
  • Maintained open lines of communication between all parties involved in the transaction, facilitating smooth closings and satisfied clients.
  • Proactively identified potential issues within the escrow process, developing solutions that mitigated risks and maintained positive outcomes for clients.
  • Ensured all necessary documents were prepared accurately and submitted within required deadlines for each transaction stage.
  • Assisted clients in understanding complex escrow concepts, providing clear explanations and guidance throughout the process.
  • Assisted customers and clients with closing-related questions.
  • Conducted closing processes with customers, realtors, lenders and attorneys.
  • Verified legal documents for correct acknowledgments and legal and lien information.
  • Established a reputation for exceptional attention to detail, ensuring that all documentation was accurate and complete prior to submission for final approval.
  • Reduced errors in transaction documentation by meticulously reviewing contracts and ensuring compliance with industry regulations.
  • Provided ongoing support for clients post-closing, assisting with any questions or concerns they may have regarding their new property ownership status.
  • Checked signatures and legal descriptions for accuracy and integrity.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Examined purchase and sale agreement for potential items of concern and addressed immediately.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Assisted customers with completing loan applications and other paperwork.
  • Monitored pipelines to track and log status of loans.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Compiled closing packages for drafting and presentation accuracy.

Portfolio Manager

Deborah Gibson Management
01.2009 - 01.2013
  • Managed all aspects of community management; banking, leasing, maintenance supervision, move ins/move outs, quarterly and annual inspections, initial and annual income and asset certifications
  • Fostered successful, ongoing communication with tenants and increased retention by 20%.

Brand Ambassador/ Event Manager

Muscle Marketing
10.2004 - 06.2012
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.
  • Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
  • Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
  • Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Delivered memorable experiences at trade shows through expert knowledge of products, engaging booth design, and compelling interactions with attendees.
  • Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
  • Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer understanding.
  • Trained new brand ambassadors, ensuring consistency and quality in brand representation.
  • Engaged with potential customers to foster positive brand image, leading to increased consumer interest.
  • Boosted brand visibility at major events by representing and speaking knowledgeably about products.
  • Provided exceptional customer service to drive satisfaction.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Worked with team to achieve sales goals for products.
  • Maintained clean, organized and professional work environment.
  • Educated customers on product features and answered questions regarding product use.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Maintained knowledge of current promotions and product features.
  • Demonstrated products to customers to illustrate features, advantages and benefits.
  • Engaged customers to communicate key product features.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
  • Maintained accurate records of promotional events and customer interactions.

Community Director

FPI Management
01.2008 - 01.2009
  • Efficiently managed all financial obligations for housing portfolio ensuring timely payments and continuous service
  • Streamlined protocol for collecting rents, serving notices, maintenance, vendor management, and evictions.

  • Adhered to state regulations during daily operations which ensured compliance with housing laws.
  • Acted as liaison between residents, management teams, vendors, contractors – ensuring clear communication at all times.
  • Oversaw facilities maintenance and repairs to improve resident quality of life.
  • Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
  • Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
  • Fostered positive relationships with residents by addressing concerns promptly and effectively.
  • Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
  • Built relationships with residents, families and community.
  • Improved resident satisfaction through timely and effective communication and conflict resolution.
  • Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.
  • Prepared and processed applications, initial payments and security documentation for new residents.
  • Kept properties in compliance with local, state, and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Collected and maintained careful records of rental payments and payment dates.
  • Coordinated appointments to show marketed properties.

Home Loan Processor

Country Wide Home Loans
01.2004 - 01.2005
  • Served as a reliable resource for colleagues, addressing questions and providing guidance on processing procedures to ensure consistency across the team.
  • Exceeded performance metrics consistently, contributing positively towards team goals while maintaining excellent customer service standards.
  • Improved team productivity by offering training sessions on new software features and industry best practices.
  • Enhanced customer satisfaction by providing timely updates and clear communication throughout the loan process.

Education

Bachelor of Science - Human Development

California State University, Hayward
Hayward, CA

Associate of Arts - General Education

Laney College
Oakland, CA

Associate of Science - Biology

Laney College
Oakland, CA

Skills

  • Labor Force Administration & Coordination
  • Remote-Onsite-Labor Administration
  • Administrative Assistance
  • Office Management
  • Brand Representation
  • Event Planning & Management
  • Onboarding Housing Coordination
  • Property Management
  • Small Portfolio Management
  • Annual Certifications & Inspections
  • Tax Credit, HUD & Subsidized Housing Mgmt
  • Lease Administration
  • Property Accounting/AR/AP
  • Maintenance Supervision
  • Single Family Home Management
  • Independent Unit Management (AirBnB)

Certification

Certificate of Achievement, Real Estate, Los Angeles Valley College, Valley Village, CA

Awards

  • Employee of the Month - Agee Realty
  • Certificate of Excellence - Renoir Staffing

Timeline

Labor Department Administrator/Time Keeper

Apple One Freeman Labor Services
04.2024 - 10.2024

Personal Development Specialist, Assistant

The International Alma Mater (Plots of Camelot)
03.2020 - 08.2022

Non Residential Property Manager

John Stewart Company
01.2018 - 03.2020

Housing Coordinator

HubHaus
01.2018 - 01.2020

Transitional Housing Specialist /Portfolio Manager

Renoir Staffing
01.2015 - 01.2018

Transaction Coordinator

Agee Realty
01.2013 - 01.2016

Portfolio Manager

Deborah Gibson Management
01.2009 - 01.2013

Community Director

FPI Management
01.2008 - 01.2009

Brand Ambassador/ Event Manager

Muscle Marketing
10.2004 - 06.2012

Home Loan Processor

Country Wide Home Loans
01.2004 - 01.2005

Bachelor of Science - Human Development

California State University, Hayward

Associate of Arts - General Education

Laney College

Associate of Science - Biology

Laney College
S. Vanylla Mahmoud