S. Veronica Wilkins
Sanford,NC
Summary
Versatile and bilingual receptionist/secretary with a strong background in administrative support across corporate and non-profit sectors. Proven ability to manage diverse tasks efficiently while maintaining a professional demeanor in fast-paced environments. Adept at fostering positive relationships with clients and colleagues, ensuring seamless communication and collaboration. Committed to enhancing office productivity through exceptional organizational skills and attention to detail.
Overview
29
29
years of professional experience
Work History
Customer Service Supervisor/Customer Service/Order Processing Specialist
Lee Brick and Tile Inc.
02.2018 - Current
- Order Processing: In charge of taking/processing orders via phone, e-mail, fax and in-person assistance, offering an outstanding customer service experience.
- Inventory: In charge of managing inventory using the company’s computer software. Adding and updating items in inventory including bricks, concrete block and other materials sold for construction.
- Updating new and finished orders to keep an accurate count of materials.
- Submittals: Preparing letters of submittals to provide quality grading reports for prospective customers in order to obtain offers to purchase.
- Translator/Interpreter for Spanish speaking costumers. Filling out Spanish forms, including helping new Spanish speaking applicants with employment applications. In charge of translating documents/letters to Spanish.
- Accounting: Processing and generation invoices to be mailed out or e-mailed to the company's customers/account holders.
- Driver Logs: In charge of keeping up with the company’s truck drivers’ mileage records and filing such items for record keeping and future references.
- Dispatch: Generating and printing tickets (Bill Of Ladings) for the Company's truck drivers. Establishing their routes for the day and the following days.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Secretary/Treasurer
Randy’s Unlimited Auto Sales, Inc.
11.2007 - 02.2018
- Document Preparation: titles, title applications, title notarizations and all paperwork involved in the sale of a vehicle.
- Finance Management: In charge of business finances including bank account balance, bank deposits, withdrawals, office expenses, vehicle maintenance expenses.
- Website Administrator: Keeping business’ website up-to-date by entering/deleting for sale vehicles, taking pictures and downloading them to website, entering vehicle information, etc.
- Office Maintenance Administrator: In charge of keeping office stocked with forms, office supplies, cleaning supplies, hygiene items, etc.
- Receptionist duties such as greeting costumers, answering the phone, taking messages, filing documents for record keeping and DMV inspections
- Translator/Interpreter for Spanish speaking costumers. Filling out Spanish forms and assisting Spanish speaking customers with the car purchasing process.
Interpreter/Translator
Spanco Yarns
04.2002 - 08.2004
- Taking/making phone calls from/to Spanish speaking costumers.
- Translating documents, letters, and other forms to Spanish.
- Arrange appointments for Spanish speaking clients.
- Interpreting conversations between clients and attorney.
Receptionist/ Translator
Fred Webb Law Firm
08.1996 - 04.1998
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Maintained the front desk and reception area in a neat and organized fashion.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Document filing.
- Received and distributed faxes and mail in a timely manner.
- Translated the Company’s Employee’s Handbook to Spanish for their facilities located in Colombia, South America.
Education
Associate of Arts - Social Working
Central Carolina Community College
Sanford, NCSkills
- Bilingual: Speaks, reads, and writes Spanish proficiently
- Microsoft Office proficiency
- Notary Public
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Supervisor/Customer Service/Order Processing Specialist
Lee Brick and Tile Inc.
02.2018 - Current
Secretary/Treasurer
Randy’s Unlimited Auto Sales, Inc.
11.2007 - 02.2018
Interpreter/Translator
Spanco Yarns
04.2002 - 08.2004
Receptionist/ Translator
Fred Webb Law Firm
08.1996 - 04.1998
Associate of Arts - Social Working
Central Carolina Community College
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