Svetla Dardova
Chicago,IL
Summary
Highly motivated and organized Housekeeping Supervisor with 3 years of experience in Hilton Chicago O'Hare. Proven ability to lead teams and ensure exceptional cleanliness standards. Very adaptive, reliable, problem-solving in dynamic settings, attentive to details, multitasking and communicative.
Overview
20
20
years of professional experience
2
2
Certification
Work History
Housekeeping Supervisor
Hilton Chicago O'Hare Airport
Chicago, IL
05.2023 - Current
- Coordinated daily cleaning schedules to optimize workflow and team productivity.
- Trained new employees on proper cleaning techniques and equipment usage.
- Conducted inspections of guest rooms and public areas for quality assurance compliance.
- Resolved guest complaints regarding housekeeping services.
- Developed and maintained effective communication among housekeeping teams and other departments.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Partly managed weekly scheduling, payroll for housekeeping staff.
Housekeeping Room Attendant
Hilton Chicago O'Hare Airport
Chicago, IL
09.2019 - 05.2023
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene.
- Inspected rooms for maintenance issues and reported concerns to management promptly.
Assistent Manager Computer Shop and Gaming Center
Pisscom OOD
Plovdiv, Bulgaria
11.2009 - 12.2014
Children's Goods' Stores Owner
Own Company
Plovdiv, Bulgaria
12.2005 - 11.2009
- Managed daily operations, ensuring industry standards and regulations.
- Performed inventory management systems to optimize stock levels and reduce costs.
- Developed strong relationships with clients and employees.
Education
M.D. - “Industrial Management And Marketing”
Technical University of Plovdiv City, Bulgaria
Plovdiv, Bulgaria05-2000
High School Diploma -
Profiled High School Studying Foreign Languages "Ivan Vazov"
Plovdiv, Bulgaria05-1994
Skills
- Experienced in housekeeping procedures and cleaning technics
- Ability to train and mentor house keeping staff
- Ability to conduct room cleanliness
- Ability to manage and schedule housekeeping tasks
- Organizational and time management skills
- Ability to handle guest complaints
- Work collaboratively with other departments
- Knowledgeable in inventory
Certification
- Career Readiness Bootcamp Certificate of completion, Penn Foster Career School - January/March 2025
- Certificate of completion in General Business, Rio Salado Community Collage - June/August 2023
- English as a second language education, Triton Collage - 2019/2023
Languages
English
Professional Working
Bulgarian
Native or Bilingual
Russian
Professional Working
Serbian
Limited Working
German
Elementary
Timeline
Housekeeping Supervisor
Hilton Chicago O'Hare Airport
05.2023 - Current
Housekeeping Room Attendant
Hilton Chicago O'Hare Airport
09.2019 - 05.2023
Assistent Manager Computer Shop and Gaming Center
Pisscom OOD
11.2009 - 12.2014
Children's Goods' Stores Owner
Own Company
12.2005 - 11.2009
M.D. - “Industrial Management And Marketing”
Technical University of Plovdiv City, Bulgaria
High School Diploma -
Profiled High School Studying Foreign Languages "Ivan Vazov"