Svetlana Eddy
Pearland,TX
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
11
11
years of professional experience
Work History
Office Administrative Assistant
Special Strong
League City, TX
06.2023 - Current
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Created and managed data on excel spreadsheets of clients, classes, and payments.
- Input all information from registration forms for each client on platform called MindBody
- Did monthly audits of classes, checked correctness and input any changes to schedule and times.
- Sent out emails to all client promoting classes and newsletter
- Participated in marketing strategies and execution of.
Hostess, Server, and Lead Trainer
Texas Card House
03.2023 - Current
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Collaborated with management to implement new strategies for improving efficiency and guest satisfaction. Proactively addressing future sale opportunities.
- Promoted business loyalty by fostering positive customer relationships.
- Greeting customers and answering phone calls while providing friendly, professional service.
- Providing clear instruction on rules and policies that impact a positive customer experience.
- · As a brush, managing large amounts of money for multiple customers accurately and responsibly during peak hours with high customer traffic.
- · Training multiple staff in various positions from frontend to backend on software, customer administration, policies, sales, gameplay, etc.
- Cross-trained to handle different rolls
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Hostess, Server, and Lead Trainer
Spades Poker House
08.2020 - 03.2023
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Greeting customers and answering phone calls while providing friendly, professional service.
- Providing clear instruction on rules and policies that impact a positive customer experience.
- Interacting with customers, co-workers, vendors, etc., to ensure smooth service and administration.
- Providing excellent, friendly, and professional customer service.
- As a brush, managing large amounts of money for multiple customers accurately and responsibly during peak hours with high customer traffic.
- Training multiple staff in various positions from frontend to backend on software, customer administration, policies, sales, gameplay, etc.
- Addressed future sales according to customers wants and needs while building customer relationships.
- Relayed guest comments or suggestions to manager on duty for further action.
- Performing front office duties as necessary, including providing office administration / filing for HR, customer support, documentation and reporting.
- Participated in the digitization of customer paperwork in the process of going paperless.
Private Caregiver and Personal Assistant
Private Family Care
02.2013 - 07.2021
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
- Provided staff coaching, mentoring, and consultation to enhance performance.
- Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
- Provided care and homeschooling for individuals with behavioral challenges and intellectual and physical disabilities, including: ADHD, emotional disturbance, oppositional defiance, bipolar disorder, impulse control disorder, autism, speech impairment, learning disabilities, hemi-paralysis, static encephalopathy, cortical blindness, and seizures.
- Responsible for toileting, enteral (g-tube) feedings, orthotics (splints), seizure monitoring, etc.
- Scheduled appointments, ran errands, provided transportation, maintained office paperwork, and assisted with property management and staffing responsibilities.
- Completed regular check-ins and progress report for each client.
Education
No Degree - Accounting And Business Management And Bio 1 And 2
Lone Star Community College
Houston, Tx2023
Skills
- Company Policy Compliance
- Supply Management
- Special requests handling
- Office microsoft and excel
- Calendar and Scheduling Software
- Order Management
- Reservation Management
- Phone Etiquette
- Detail Oriented
- Attention to Detail
- Conflict and Complaint Resolution
- Staff Training
Timeline
Office Administrative Assistant
Special Strong
06.2023 - Current
Hostess, Server, and Lead Trainer
Texas Card House
03.2023 - Current
Hostess, Server, and Lead Trainer
Spades Poker House
08.2020 - 03.2023
Private Caregiver and Personal Assistant
Private Family Care
02.2013 - 07.2021
No Degree - Accounting And Business Management And Bio 1 And 2
Lone Star Community College
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