Svetlana Milanovic
Stanhope,NJ
Summary
Professional with a strong background in customer service and operational management. Proven ability to build lasting relationships and enhance team performance, aiming to drive customer satisfaction and operational efficiency.
Overview
1
1
Language
1
1
Certification
27
27
years of professional experience
Work History
Paraprofessional
Hopatcong Borough School District
Hopatcong, New Jersey
09.2025 - Current
- Supported students with special needs during classroom activities to enhance engagement and learning.
- Supported students through academic instruction and completion of assignments.
- Assisted teachers in preparing lessons and organizing classroom materials for effective instruction.
- Managed student behavior in the classroom to maintain a positive learning environment. and provided guidance.
Assistant Branch Manager
Clifton Savings Bank
Wayne, New Jersey
07.2003 - 02.2008
- Managed daily branch operations and customer service activities to enhance service delivery.
- Provided leadership and direction to staff to optimize operational performance.
- Collaborated with upper management on strategic planning initiatives that drove branch performance.
- Trained and mentored new staff on bank policies and procedures for compliance.
- Maintained compliance with banking regulations and internal policies consistently.
- Cultivated positive relationships with customers by promptly addressing inquiries and resolving complaints.
- Supervised teller duties, ensuring accuracy in cash drawer balancing and transaction verification.
- Oversaw daily cash flow activities, including counting cash drawers during opening and closing.
Branch Manager
World Savings Bank
Hasbrouck Heights, New Jersey
04.1999 - 06.2003
- Directed daily branch operations, including customer service, human resources, sales, and marketing activities.
- Managed staff scheduling, hiring, and training processes, optimizing team performance.
- Oversaw employee training and development initiatives, enhancing overall productivity.
- Conducted regular performance reviews for all branch employees to facilitate growth and accountability.
- Implemented policies ensuring compliance with banking regulations across all operations.
- Performed routine audits of financial records to maintain accuracy and integrity.
- Inspired team members to achieve full potential, contributing to increased branch profitability.
Education
Fair Lawn High School
Fair Lawn, NJSkills
- Client relationship management
- Client services
- Operations management
- Adaptability and flexibility
- Customer rapport
Languages
Serbian
Professional
Certification
- Life Insurance
- Health Insurance
Timeline
Paraprofessional
Hopatcong Borough School District
09.2025 - Current
Assistant Branch Manager
Clifton Savings Bank
07.2003 - 02.2008
Branch Manager
World Savings Bank
04.1999 - 06.2003
Fair Lawn High School