Svetlana Yezhnikovsky

Perform warehouse duties, receiving and processing inbound and outbound airfreight, filling orders for shipment, building and breaking down freight, performing foreign object damage inspections and organizing warehouse inventory.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.

• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Demonstrated high level of customer service to increase retention and satisfaction.

Gathered packages off the conveyor belt and put the packages in the designated zip codes for drivers to deliver the packages to customers.

• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.