SVIATOSLAV ILITCHEV
Brooklyn
Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 10 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.
Overview
13
13
years of professional experience
Work History
ME/Key Holder Leader
T-Mobile US
02.2018 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Accepted and processed customer returns.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Assistant Store Manager
T-Mobile
10.2015 - 01.2018
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Foreman/Estimator
Bee moving
05.2012 - 10.2016
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
- Maintained inventory of shipping materials and supplies.
- Moved furniture and boxes using utility dolly and truck ramp.
Cashier/Customer service
Net Cost Market
10.2013 - 05.2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
ComptiA A+ - IT
Per Scholas
New York, NY05-2024
High school diploma -
James Madison high school
2012
Skills
- Excellent customer service
- Excellent communication skills
- Staff Coaching and Training
- Ability to work in a fast paced environment
- Hard worker
- Fast learner
- Cash Handling and Reconciliation
- Strong leadership
- Store maintenance
- Customer service
- Opening and closing coordination
Accomplishments
- Developed new marketing strategies to increase business.
- 2022 L.E.A.D participant
- Supervised team of 10+ staff members.
Languages
Russian
Native or Bilingual
English
Full Professional
Timeline
ME/Key Holder Leader
T-Mobile US
02.2018 - Current
Assistant Store Manager
T-Mobile
10.2015 - 01.2018
Cashier/Customer service
Net Cost Market
10.2013 - 05.2015
Foreman/Estimator
Bee moving
05.2012 - 10.2016
ComptiA A+ - IT
Per Scholas
High school diploma -
James Madison high school
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