S. Victoria WIlliams
Long Beach,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Dispatcher
Traffic Management Inc
02.2023 - 06.2024
- Answered phone calls and responded to customer emails.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Senior Customer Service Representative
Auto Club of Southern California
12.2015 - 02.2023
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Educated clients on insurance policies and procedures.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
Assistant to the Property Manager
Curwen's Property Management
01.2019 - 06.2021
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Streamlined communication between property management and tenants, maintaining open lines for better issue resolution.
- Implemented improvements to tenant amenity spaces, enhancing overall resident experience and satisfaction levels.
- Volunteered to help with special projects of varying degrees of complexity.
- Conducted thorough property inspections to identify maintenance needs and ensure compliance with safety regulations.
- Maintained detailed records of all leases, contracts, and legal documents to support efficient property management operations.
- Assisted with the collection of rent payments, ensuring timely deposits and accurate recordkeeping.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Education
High School Diploma -
Summit High School
Fontana06-2010
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Call center experience
- Building rapport
- Product sales
- CRM software proficiency
- Goal Driven
- Cash Handling
- 45 typing WPM
Timeline
Dispatcher
Traffic Management Inc
02.2023 - 06.2024
Assistant to the Property Manager
Curwen's Property Management
01.2019 - 06.2021
Senior Customer Service Representative
Auto Club of Southern California
12.2015 - 02.2023
High School Diploma -
Summit High School
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