Sviny Malko
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as a scribe. Ready to help team achieve company's vision and goals.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
08.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Exceptional customer service skills.
Volunteer
St. Thomas Assyrian Chaldean Catholic Church
03.2020 - Current
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
Education
Bachelor of Science - Biology
California State University, Stanislaus
Turlock, CA12-2027
Skills
- Friendly and outgoing
- Opening and closing duties
- Active listener
- Cleanliness
- Fluent in English, Assyrian, and Armenian
- Positive and professional
- Multitasking
- Positive Attitude
- Team building
- Professionalism
- Exceptional customer service
Timeline
Barista
Starbucks
08.2022 - Current
Volunteer
St. Thomas Assyrian Chaldean Catholic Church
03.2020 - Current
Bachelor of Science - Biology
California State University, Stanislaus
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