Svitlana Kline
Atlanta,Georgia
Summary
Dedicated professional with extensive experience in customer service and relationship management, seeking to leverage expertise in enhancing customer experience and driving loyalty as a Representative III at PNC.
Overview
25
25
years of professional experience
Work History
Teacher
KinderCare Learning Center
01.2011 - Current
- Developed and maintained a positive learning environment for children, enhancing their social, emotional, cognitive, and physical development
- Established strong relationships with families, fostering trust and loyalty through excellent communication and support
- Created and implemented innovative programs, demonstrating proactive engagement and a commitment to meeting individual needs
- Trained new employees, showcasing leadership and accountability in a team-oriented setting
Assistant Campaign Manager
Re-Election Campaign for County Commissioner Robb Pitts
08.2010 - 11.2010
- Cultivated relationships with supporters and team members, emphasizing proactive communication to achieve campaign goals
- Managed public relations and served as a Good Will Ambassador, enhancing the campaign's customer experience and loyalty
- Organized events to engage community members and drive participation, showcasing effective sales and marketing skills
Design Manager
MebelMan
11.2004 - 07.2007
- Company Overview: Custom Furniture Production
- Acted as the primary point of contact for customers, ensuring a personalized experience while meeting their unique needs
- Collaborated with clients to design customized products, demonstrating the ability to identify and leverage opportunities for customer satisfaction
- Supervised product installations, ensuring adherence to quality standards and customer expectations
- Custom Furniture Production
Design Manager
Merx Mebel
04.2000 - 11.2004
- Increased showroom sales by 35% through effective customer engagement and understanding of client needs
- Provided training and mentorship to new hires, promoting a customer-focused approach within the team
- Conducted market analysis to align inventory and product offerings with customer preferences, enhancing the overall customer experience
Education
Child Development Associate -
Rasmussen College
01.2013
Master of Finance and Credit -
Odessa State Economic University
01.1999
Bachelor of Economics -
Odessa State Economic University
01.1998
Skills
- Customer Experience Improvement
- Relationship Building
- Proactive Sales Techniques
- Problem Solving and Risk Management
- Effective Communication
- Digital Awareness and Technology Utilization
- Accountability in Service Delivery
References
Available upon request.
Timeline
Teacher
KinderCare Learning Center
01.2011 - Current
Assistant Campaign Manager
Re-Election Campaign for County Commissioner Robb Pitts
08.2010 - 11.2010
Design Manager
MebelMan
11.2004 - 07.2007
Design Manager
Merx Mebel
04.2000 - 11.2004
Master of Finance and Credit -
Odessa State Economic University
Bachelor of Economics -
Odessa State Economic University
Child Development Associate -
Rasmussen College
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