Svitlana Polunina
Holland,MI
Summary
Dynamic professional with experience in counseling the clients. Proven ability to empower clients as a self-employed counselor, utilizing active listening and behavioral management strategies to foster positive change. Committed to creating supportive environments that enhance client well-being and promote self-sufficiency.
Experienced professional in psychology field, dedicated to helping the clients to meet potential to function in society. Possesses excellent social and interpersonal communication skills to encourage patient comfort and relaxation. Skilled at coaching special needs individuals to achieve greater independence and confidence.
Caring and compassionate, comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Store Associate
TJ Max
05.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Counselor
Self-employeed
07.2016 - 01.2023
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
Education
Master of Arts - Psychology
Oles Honchar Dnipropetrovsk National University
Dnipropetrovsk, Ukraine06-2016
Skills
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
- Behavioral management
- Social skills development
- Social skill development
- Self-management strategies
- Problem-solving
- Time management
- Clear communication
- Empathy and patience
- Team collaboration
- Flexibility and adaptability
Accomplishments
- Collaborated with team of 20 employees in the development of team collaboration, improving communication between employees.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
Languages
English
Limited Working
Russian
Full Professional
Ukrainian
Native or Bilingual
Timeline
Store Associate
TJ Max
05.2023 - Current
Counselor
Self-employeed
07.2016 - 01.2023
Master of Arts - Psychology
Oles Honchar Dnipropetrovsk National University
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