Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SVITLANA U. KRUTIKOV

Houston,TX

Summary

Experienced Personal Banker / Vault Teller for 20+ years . Possess proven communication skills and a strong work ethics, provide excellent customer service skill. Fluent in Ukrainian, Russian and English languages. Responsible, technically savvy, and searching for a full time job.

Possess upstanding organizational abilities with superb verbal and written communication skills. Familiar with all account types, products and services. Skilled at marketing bank products, handling account maintenance and evaluating new customer information. Hardworking and organized with exceptional time management abilities. Skilled at explaining available banking services and preparing appropriate forms for new accounts. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Professional with strong background in financial services, known for precision and reliability. Skilled in cash handling, security protocols, and transaction processing as well as vault operations. Recognized for integrity, attention to detail, and excellent customer service. Utilizes attention to detail and organizational skills to maintain accuracy and compliance. Vault Teller with 3 years of experience. Accurately maintains and monitors levels of coin and currency in bank vault and verifies sums received. Supervises and provides technical assistance to 3 tellers and problem solves and troubleshoots issues.

Overview

21
21
years of professional experience

Work History

Personal Banker / Vault Teller

Guaranty Bank & Trust
02.2023 - Current
  • Assisting customers over the phone with online banking, transfers, e-statements, order checks, debit cards, wire transfers, and so forth
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Monitored customer accounts to detect irregularities or suspicious activity.

Personal Banker

Capital Bank
01.2004 - 01.2022
  • Gained knowledge about all types of accounts; learned steps and procedures to open account, process loan application, prepare wire transfer documents
  • Managed approximately 25 incoming calls, emails per day from customers
  • Have excellent money handling skills
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.

Front Desk Sales Associate / Duty Manager (part Time)

Staybridge Suits NASA Clearlake
01.2019 - 01.2021
  • Checking In/ Out over 60 guests per shift, Oversee the Housekeeping/Maintenance and overall safety procedures of the premise.
  • Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
  • Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
  • Managed inventory of supplies at the front desk, proactively ordering necessities when needed.
  • Established rapport with repeat customers through personalized service that fostered loyalty towards the brand.
  • Improved communication with housekeeping and maintenance departments, ensuring guest requests were promptly fulfilled.
  • Enhanced guest departure experience, ensuring all billing was accurate and feedback was collected.
  • Managed efficient cash register operations.

Sales Associate

Pier One
01.2011 - 01.2012
  • Worked as a part-time sales associate on Christmas Holidays
  • Assisted customers on the sales floor, and as a cashier at the register
  • Was offered to continue to work after holidays was over
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Customer Service Representative/ Front Desk

Houston Marriott South at Hobby Airport
01.2010 - 12.2010
  • Check in/out guests, placed orders for room service, assisted guests in their needs, knowledge of other languages was very useful with some guests
  • Have experience in working in Lounge room
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

Certificate of Supervision - Management Development

San Jacinto College South
Houston, TX
01.2014

Supervisory Certificate - Technology

San Jacinto College South
Houston, TX
01.2014

Associate Degree - Business Management

San Jacinto College South
Houston, TX
01.2014

Certificate of specialization - Sales Associate

San Jacinto College South
Houston, TX
01.2008

Skills

  • Versatile working experience
  • MS Word and Excel
  • Knowledge of computerized operations
  • Customer service skills
  • Adaptable to new functions and duties
  • Trustworthy and Honest with Professional Attitude
  • Highly motivated and Detail-oriented
  • Cash handling and Transaction processing
  • Cross-selling products
  • Professional appearance
  • Verbal and written communication with Analytical thinking
  • Critical thinking with Task prioritization
  • Teamwork and collaboration
  • Problem-solving and Multitasking abilities
  • Excellent communication and Organizational skills
  • Self motivation

Languages

Ukrainian
Native or Bilingual
Russian
Full Professional
English
Full Professional

Timeline

Personal Banker / Vault Teller

Guaranty Bank & Trust
02.2023 - Current

Front Desk Sales Associate / Duty Manager (part Time)

Staybridge Suits NASA Clearlake
01.2019 - 01.2021

Sales Associate

Pier One
01.2011 - 01.2012

Customer Service Representative/ Front Desk

Houston Marriott South at Hobby Airport
01.2010 - 12.2010

Personal Banker

Capital Bank
01.2004 - 01.2022

Associate Degree - Business Management

San Jacinto College South

Certificate of specialization - Sales Associate

San Jacinto College South

Certificate of Supervision - Management Development

San Jacinto College South

Supervisory Certificate - Technology

San Jacinto College South
SVITLANA U. KRUTIKOV