Hi, I’m
Svitlana Urban
Deer Park ,IL
Summary
Dynamic and results-oriented professional with a proven track record at Loft/Ann Taylor, where I spearheaded sales team training and enhanced client relationships. Expert in customer engagement and adept at leveraging organizational skills to boost team performance. Excelled in multitasking and analytical thinking, driving significant improvements in customer satisfaction and operational efficiency.
Overview
17
years of professional experience
Work History
Loft/ Ann Taylor Schaumburg, IL
Sales Lead
10.2013 - 09.2016
Job overview
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Enhanced client relationships through consistent communication and personalized solutions.
Community Hospital Ukraine
Administrative Assistant in the Hospital
02.2000 - 07.2006
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
William Rainey Harper CollegePalatine, IL
from English
05.2014
Ternopil Medical University Ukraine
Medical Doctor from Medicine Degree
04.2005
High SchoolUkraine
05.1999
Skills
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Customer satisfaction
- Team collaboration
- Adaptability and flexibility
- Customer engagement
- Self motivation
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Analytical thinking
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Full Professional
Polish
Full Professional
Timeline
Sales Lead
Loft/ Ann Taylor
10.2013 - 09.2016
Administrative Assistant in the Hospital
Community Hospital
02.2000 - 07.2006
William Rainey Harper College
from English
Ternopil Medical University
Medical Doctor from Medicine Degree
High School
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