Summary
Overview
Work History
Education
Skills
References Available
Additional Skills
Certification
Languages
Timeline
Generic

S. Viviana Hernandez

Hialeah,FL

Summary

Conscientious Healthcare professional offering over 15 of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Assistant/Medical Assistant

Nicklaus Children Hospital
08.2015 - Current
  • Obtain prior authorizations for specialty medications, Obtain prior authorizations for specialty formulas and foods, Prepare appeals for denied medications and formulas, Coordinate obtain prior authorization for infusion medications, coordinate with infusion department, patients and doctor and pharmacies for delivery to the hospital or patients home of the infusion medications, Insurance Verification, Schedule patients infusions, Take Vitals, Obtain specialty medications Prior Authorizations, Coordinate specialty medication shipments to hospital or patients home, Coordinate specialty medication infusions with patients and infusion department, Perform Genetic swab tests for various Genetic companies and place orders online, Check in patients for various tests, Assist in translation, Scanning documents, Type letters, memos, emails, Order different supplies for department, Make appointments, Scan and help in any other duty needed
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Taught patients about medications, procedures, and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared lab specimens for diagnostic evaluation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Measured patient pulse oximetry.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Oriented and trained new staff on proper procedures and policies.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Measured patient spirometry.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Medical Support Assistant

Nicklaus Children Hospital
08.2015 - Current
  • Answer all incoming calls, Make appointments, Scanning, Data Entry, Assist with international patients.

Receptionist

Marcia Del Rey, P.A.
07.2013 - Current
  • Answer Phones, Make appointments, Do collections, Receive all payments for the office, Filling, E-filing, Typing, Maintain receptions area in order, Faxing, Prepare Pleadings, Prepare and file all UCD and Publication divorces

Neuro Lab Secretary

Brian Institute
03.2017 - 12.2020
  • Perform Secretarial duties, Answer incoming calls, Welcome Patients direct them as Necessary, Check in patients for various tests, Assist in translation, Scanning documents, Type letters, memos, emails, Order different supplies for department

Administrative Assistant II

South Miami Hospital
02.2013 - 05.2013
  • Answer Phones, Assist Manager with various jobs, Keep and make binders for Emergency management, Keep and make binders for Environment of Care dept., Arrange meetings, due minutes and reports, Assist with power point presentations, Many other duties that excel and word are used

Specialty Medical Secretary

Diane Krieger, MD
01.2011 - 01.2012
  • Answered multi-lined phones, Scheduled appointments, Greeted patients, Created new accounts, Account Receivables, Created letters and transfer documents, Ensured insurance eligibility, Check out, Some billing

Specialty Secretary

South Miami Dental Associates
01.2011 - 01.2012
  • Answered multi-lined phones, Scheduled appointments, Greeted patients, Created new accounts, Account Receivables, Created letters and transfer documents, Ensured insurance eligibility

School Crossing Guard

Miami Dade County Schools
01.2007 - 01.2010
  • Assisted with school crossings at various schools

Legal Assistant/Secretary

Law Offices of David L. Margolesky and Robert C. Eber
01.2004 - 01.2007
  • Prepared lawsuits, Typed and translated documents, Scheduled mediations, depositions and hearings, Prepared all outgoing mail for attorneys, Notarized documents, Handled all opening and closing office procedures

Legal Assistant

Bloom and Kinnear, Esq.
01.2000 - 01.2003
  • Answered all incoming calls, Opened and closed files, Scheduled mediations, depositions, and final hearings, Typed letters and notices for attorneys, clients and judges, Notarized documents, Arranged all travel arrangements for attorney

Medical Secretary/Manager

Jesus S Rodriguez, P.A.
01.1996 - 01.2000
  • Answered all incoming calls, Scheduled appointments, Assisted with billing, Assisted patients with translation of documents and applications including immunization and naturalization forms, Assisted with doctor's travel arrangements

Education

Certificate in Legal Office Technology -

Miami Dade Community College
Miami, FL

Graduated with Diploma -

Coral Park Senior High School
Miami, FL

Medical Billing and Coding - Healthcare

Penn Foster
Hialeah, FL
01.2024

Skills

  • Patient Flow Management
  • Patient Scheduling
  • Patient-focused care
  • Medical office administration
  • Medical Terminology
  • Indirect Patient Care
  • Data Entry
  • HIPAA Compliance
  • Payment Collection
  • Procedure Assistance
  • Inventory Management
  • Medical Billing
  • Adaptable
  • Family Education
  • Medical terminology knowledge
  • Patient Assessments
  • Equipment Sterilization
  • Medical Procedures
  • Clinical Documentation
  • Patient Relations
  • Medical Office Management
  • Companionship and emotional support
  • Prioritizing stat orders
  • Appointment Setting
  • Patient Management
  • Compassionate

References Available

True

Additional Skills

60 wpm, Microsoft Word, Excel, PowerPoint, Outlook, Practice Master, Cerner, Powerchart, True

Certification

  • CMA - Certified Medical Assistant
  • Medical Billing and Coding

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Neuro Lab Secretary

Brian Institute
03.2017 - 12.2020

Assistant/Medical Assistant

Nicklaus Children Hospital
08.2015 - Current

Medical Support Assistant

Nicklaus Children Hospital
08.2015 - Current

Receptionist

Marcia Del Rey, P.A.
07.2013 - Current

Administrative Assistant II

South Miami Hospital
02.2013 - 05.2013

Specialty Medical Secretary

Diane Krieger, MD
01.2011 - 01.2012

Specialty Secretary

South Miami Dental Associates
01.2011 - 01.2012

School Crossing Guard

Miami Dade County Schools
01.2007 - 01.2010

Legal Assistant/Secretary

Law Offices of David L. Margolesky and Robert C. Eber
01.2004 - 01.2007

Legal Assistant

Bloom and Kinnear, Esq.
01.2000 - 01.2003

Medical Secretary/Manager

Jesus S Rodriguez, P.A.
01.1996 - 01.2000

Certificate in Legal Office Technology -

Miami Dade Community College

Graduated with Diploma -

Coral Park Senior High School

Medical Billing and Coding - Healthcare

Penn Foster

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