Summary
Overview
Work History
Education
Skills
Military Service
Certification
Timeline
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Swade Constant

Bowling Green,United States

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Walmart Stocker

Walmart
07.2020 - 07.2021
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.

Tour Guide

Adventures of Mammoth Cave
04.2021 - 08.2021
  • Assisted tour members with luggage, bags and maps while handling other helpful tasks.
  • Checked tour vehicles for cleanliness, safety and functionality.
  • Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.

Customer Service Representative

Teleperformance
08.2020 - 09.2022
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests for products, services, and company information.

Quality Inspector

The J. M. Smucker Company
12.2022 - 06.2023
  • Developed and implemented inspection processes to define criteria and quality control measures.
  • Communicated with production team members about quality issues.
  • Sampled products to verify compliance with standards

Education

Bachelor of Science - Business Administration

Western Kentucky University
Bowling Green, KY
05.2024

Associates of Military Science - ROTC

Western Kentucky University
Bowling Green, KY
05.2024

Skills

  • Interpersonal Skills
  • Leadership experience
  • Problem Solving abilities
  • Adaptability
  • Packaging and Shipping Support
  • Defect Identification
  • Retention Program Development
  • Conflict Resolution

Military Service

Army National Guard, United States

Cannon Crewmember (13B) 02/11/2021 - 02/11/2022

Cadet (O9R) 02/11/2022 - Present

Qualifications

  • Top Secret Clearance

Awards

  • National Defense Service Medal
  • Army Service Ribbon
  • Army Good Conduct Medal



Certification

  • Microsoft Office Specialist - 2022
  • Microsoft Excel Expert - 2022

Timeline

Quality Inspector

The J. M. Smucker Company
12.2022 - 06.2023

Tour Guide

Adventures of Mammoth Cave
04.2021 - 08.2021

Customer Service Representative

Teleperformance
08.2020 - 09.2022

Walmart Stocker

Walmart
07.2020 - 07.2021

Bachelor of Science - Business Administration

Western Kentucky University

Associates of Military Science - ROTC

Western Kentucky University
Swade Constant