Swade Potter
Crown Point,NY
Summary
Dedicated associate well established in fast-paced and challenging environments. Eager to learn and apply new knowledge, skill sets, and efficiency. Hard working and highly adaptable with strong communication and reliable characteristics.
Overview
6
6
years of professional experience
Work History
Online Delivery Pickup Associate
Walmart
Ticonderoga, NY
11.2020 - 04.2024
- Multi-skilled throughout the Walmart store, contributed help to any need expressed from team leads or Online Delivery Manager.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed customer relations through communication and helpful interactions.
- Developed client relationships through timely and thorough follow-up on inquiries and concerns.
- Aided with questions or concerns that newer employees may have about the department or store.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
COVID-19 Screener
St. Lawrence University
Canton, NY
11.2020 - 04.2021
- Improved patient screening efficiency by implementing a streamlined COVID-19 testing process.
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
- Minimized wait times for patients by coordinating with other associates to optimize the flow of traffic during screenings.
- Reduced errors in data entry by carefully witnessing the step-by-step procedure to ensure accurate test result documentation.
Lawn and Garden Associate
Walmart
Ticonderoga, NY
05.2020 - 08.2020
- Enhanced customer satisfaction by providing advice on lawn and garden care.
- Managed plant health (i.e watering, deadheading).
- Conducted regular inventory maintenance of product both within the store and within the patio of lawn and garden.
- Collaborated with team members to create visually appealing displays that showcased seasonal plants and products.
- Assisted in the loading of heavy merchandise for customers, ensuring a positive shopping experience.
- Delivered assistance in assembling garden furniture sets for display purposes as well as customer orders upon request.
- Contributed to team success by cross-training in other departments, enhancing overall store operations flexibility during peak periods or absences among staff members.
Associate Cashier
Walmart
Ticonderoga, NY
07.2019 - 01.2020
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined checkout procedures for faster service and reduced wait times.
- Maintained accurate cash drawer counts by diligently tracking transactions and reconciling discrepancies.
- Collaborated with team members to achieve store goals and maintain a positive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and commendations from customers.
- Balanced multiple tasks simultaneously during busy periods, keeping lines moving quickly without sacrificing quality or accuracy of transactions.
- Supported sales associates with price checks, merchandise location assistance, and other tasks as needed to enhance the shopping experience for customers.
Summer Youth Commission Program
Crown Point Youth Commission
Crown Point, NY
07.2018 - 08.2019
- Managed the well-being of 60+ children, grades K-6th with various summer activities.
- Collaborated with fellow counselors to create a safe, inclusive, and supportive environment for all campers.
- Enhanced campers'' experiences by developing engaging and age-appropriate activities for various skill levels.
- Assisted in planning and executing daily schedules, ensuring smooth transitions between activities.
- Promoted teamwork among campers through group activities and team-building exercises.
- Provided support and guidance to campers during challenging situations, fostering personal growth and resilience.
- Implemented positive behavior management techniques to maintain a respectful and enjoyable atmosphere.
- Participated in staff training sessions to enhance professional development and stay current on best practices for youth counseling.
- Developed strong rapport with campers by actively participating in activities alongside them and modeling enthusiasm.
- Coordinated with other staff members to ensure adequate supervision of campers during all aspects of daily programming.
Education
Bachelor of Science - Biology
St. Lawrence University
Canton, NY05.2023
Skills
- New Hire Training
- Practice Management
- Order Fulfillment
- Customer Service
- Attention to Detail
- Performance Improvement
- Problem-Solving
- Friendly and Respectful
- Adaptability and Flexibility
- Reliability
- Teamwork and Collaboration
- Professionalism
Timeline
Online Delivery Pickup Associate
Walmart
11.2020 - 04.2024
COVID-19 Screener
St. Lawrence University
11.2020 - 04.2021
Lawn and Garden Associate
Walmart
05.2020 - 08.2020
Associate Cashier
Walmart
07.2019 - 01.2020
Summer Youth Commission Program
Crown Point Youth Commission
07.2018 - 08.2019
Bachelor of Science - Biology
St. Lawrence University