Swade Potter
Crown Point,NY
Summary
Dedicated associate well established in fast-paced and challenging environments. Eager to learn and apply new knowledge, skill sets, and efficiency. Hard working and highly adaptable with strong communication and reliable characteristics.
Overview
6
6
years of professional experience
Work History
Online Delivery Pickup Associate
Walmart
11.2020 - 04.2024
- Multi-skilled throughout the Walmart store, contributed help to any need expressed from team leads or Online Delivery Manager.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed customer relations through communication and helpful interactions.
- Developed client relationships through timely and thorough follow-up on inquiries and concerns.
- Aided with questions or concerns that newer employees may have about the department or store.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
COVID-19 Screener
St. Lawrence University
11.2020 - 04.2021
- Improved patient screening efficiency by implementing a streamlined COVID-19 testing process.
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
- Minimized wait times for patients by coordinating with other associates to optimize the flow of traffic during screenings.
- Reduced errors in data entry by carefully witnessing the step-by-step procedure to ensure accurate test result documentation.
Lawn and Garden Associate
Walmart
05.2020 - 08.2020
- Enhanced customer satisfaction by providing advice on lawn and garden care.
- Managed plant health (i.e watering, deadheading).
- Conducted regular inventory maintenance of product both within the store and within the patio of lawn and garden.
- Collaborated with team members to create visually appealing displays that showcased seasonal plants and products.
- Assisted in the loading of heavy merchandise for customers, ensuring a positive shopping experience.
- Delivered assistance in assembling garden furniture sets for display purposes as well as customer orders upon request.
- Contributed to team success by cross-training in other departments, enhancing overall store operations flexibility during peak periods or absences among staff members.
Associate Cashier
Walmart
07.2019 - 01.2020
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined checkout procedures for faster service and reduced wait times.
- Maintained accurate cash drawer counts by diligently tracking transactions and reconciling discrepancies.
- Collaborated with team members to achieve store goals and maintain a positive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and commendations from customers.
- Balanced multiple tasks simultaneously during busy periods, keeping lines moving quickly without sacrificing quality or accuracy of transactions.
- Supported sales associates with price checks, merchandise location assistance, and other tasks as needed to enhance the shopping experience for customers.
Summer Youth Commission Program
Crown Point Youth Commission
07.2018 - 08.2019
- Managed the well-being of 60+ children, grades K-6th with various summer activities.
- Collaborated with fellow counselors to create a safe, inclusive, and supportive environment for all campers.
- Enhanced campers'' experiences by developing engaging and age-appropriate activities for various skill levels.
- Assisted in planning and executing daily schedules, ensuring smooth transitions between activities.
- Promoted teamwork among campers through group activities and team-building exercises.
- Provided support and guidance to campers during challenging situations, fostering personal growth and resilience.
- Implemented positive behavior management techniques to maintain a respectful and enjoyable atmosphere.
- Participated in staff training sessions to enhance professional development and stay current on best practices for youth counseling.
- Developed strong rapport with campers by actively participating in activities alongside them and modeling enthusiasm.
- Coordinated with other staff members to ensure adequate supervision of campers during all aspects of daily programming.
Education
Bachelor of Science - Biology
St. Lawrence University
Canton, NY05.2023
Skills
- New Hire Training
- Practice Management
- Order Fulfillment
- Customer Service
- Attention to Detail
- Performance Improvement
- Problem-Solving
- Friendly and Respectful
- Adaptability and Flexibility
- Reliability
- Teamwork and Collaboration
- Professionalism
Timeline
Online Delivery Pickup Associate
Walmart
11.2020 - 04.2024
COVID-19 Screener
St. Lawrence University
11.2020 - 04.2021
Lawn and Garden Associate
Walmart
05.2020 - 08.2020
Associate Cashier
Walmart
07.2019 - 01.2020
Summer Youth Commission Program
Crown Point Youth Commission
07.2018 - 08.2019
Bachelor of Science - Biology
St. Lawrence University
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