Swadhinta R. Das
Sault Ste Marie
Summary
Highly motivated and dedicated professional with a Master's Degree in English from India. Proven skills in reading, comprehending, and articulating diverse topics through education. Experience in customer service, delivering exceptional support to customers in various settings - in-person, over the phone, and via email. Recognized for consistently driving company sales and ensuring 100% customer satisfaction, making valuable contributions to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Carters
06.2024 - 08.2024
- Provided personalized customer experience, offered various types and sizes recommendations, handled transactions with accuracy and efficiency and communicated with customers to help them find what they need in the store
Customer Service Representative
Tech Mahindra
02.2021 - 11.2021
- Received a call from a customer who was unsatisfied with the dress she bought and wanted to return it
- Once I understood her situation, I was able to refund her money and get the product back, which made the customer happy and built a loyal customer with the company
- Helped 120 customers remotely per day with returns, questions regarding product, policies, and deliveries
- Communicated with customers via Call, Email, and Chats
- Participated in and lead bi-weekly and monthly team meetings via video call, to go over and understand new policies in the company plus any tips or tricks that helps customers and drive sales
Education
Master’s degree - English
Indira Gandhi National Open University
01.2024
Bachelor’s degree - Arts in English
Kazi Nazrul University
India01.2021
Skills
- Customer Service
- Communication
- Problem Solving
- Computer Skills
- Leadership
- Team Player
- Multilingual
Certification
Certificate in Information Technology Application, Computer course
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Punjabi
Professional Working
Timeline
Sales Associate
Carters
06.2024 - 08.2024
Customer Service Representative
Tech Mahindra
02.2021 - 11.2021
Certificate in Information Technology Application, Computer course
Master’s degree - English
Indira Gandhi National Open University
Bachelor’s degree - Arts in English
Kazi Nazrul University
Similar Profiles
Heidi Castellanos AlborHeidi Castellanos Albor
Sales Associate at CartersSales Associate at Carters
ZITONG YEZITONG YE
Pricing Coordinator at CARTERSPricing Coordinator at CARTERS
Brittany SiverdBrittany Siverd
Sales Manager at CartersSales Manager at Carters