SWAGATIKA PARIDA

• Directed test strategy across agile delivery teams, aligning automation coverage with release readiness criteria for Streaming app on Roku, Fire TV,Web,Chromecast Apple tvOS, Android, iOS, Samsung, LG.
• Led QA engineers in defect triage, root-cause analysis, and risk-based testing for streaming platform releases.
• Standardized regression suites using CI/CD pipelines, improving consistency across build validation and deployment cycles.
• Partnered with product and development teams to define acceptance criteria and verify technical requirements.
• Led the SRE Ops team in monitoring key post-release health metrics for the Stream app, including playback quality, error rates, latency, and crash trends.
• Triage production anomalies and coordinate with development and QA teams to resolve issues quickly after each release.
• Track release health through dashboards and alerts to catch regressions early and support go/no-go and rollback decisions.
• Mentored engineers on test design, scripting practices, and issue escalation for faster delivery.
• Implemented quality assurance best practices, resulting in reduced defects and improved product reliability.
• Managed cross-functional teams, ensuring effective collaboration and timely completion of projects.

• Directed project- and service-level testing, managing all QA activities and deliverables to ensure quality standards and timely releases.
• Executed system, regression, and post-production testing to verify release readiness and maintain product integrity.
• Validated video streaming, analytics (Localytics), telemetry, localization, and accessibility across Android and iOS devices, ensuring cross-platform compatibility and user experience.

Demonstrated expertise in various specialties within the retail and telecom sectors.

Strong end to end functional knowledge of Retail and Telecom domain

Applied extensive functional experience in POC and POS systems, including Sterling OMS, to enhance overall system performance.

Validation of pricing system TVS,cash office validation ,testing of verifone semi-integrated and EMV-enabled pinpads,

Executed mobile testing across native apps, webstore, T.com, M.com, and Endless Aisle to improve user experience and application reliability.

• Executed functional and regression testing; reported and tracked defects to closure in Quality Center.
• Executed functional and regression testing, reporting and tracking defects to closure in Quality Center, ensuring high-quality deliverables.
• Tested network equipment from ECI and Huawei vendors, contributing to reliable network performance.
• Tested service provisioning and bill generation for Mobily telecom
• Validated service provisioning and network plan-and-build workflows for BT Openreach NGA, supporting efficient service deployment.
• Verified billing accuracy in Atlantis and Oracle BRM billing systems.

• Tested LS-OMS, Lightspeed order management application for CSRs within Clarify, to ensure accurate order capture, effective provisioning management, and timely billing updates in Enabler during service activation, changes, or disconnections.
• Designed and executed test cases, tracked defects to closure, and coordinated cross-team communication during test cycles to ensure alignment and efficiency.
• Resolved complex technical incidents using ticketing systems and documented root-cause findings.
• Troubleshot application, network, and system issues to restore service continuity quickly.
• Coordinated escalations across support teams to drive timely resolution of priority requests.