Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Swahie Smith

Sweetwater,TN

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

8
8
years of professional experience

Work History

Implementation Specialist

NextGen Health Care
01.2022 - 01.2024
  • Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
  • Assessed project scope to confirm details and understand customer expectations in advance.
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Enhanced customer satisfaction with timely resolution of issues during project implementations.
  • Worked effectively in fast-paced environments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Self-motivated, with a strong sense of personal responsibility.

Integration Systems Trainer

Anne Arundel Dermatology
01.2021 - 01.2022
  • Improved system efficiency by designing and implementing integration solutions for various platforms.
  • Built databases and table structures for web applications.
  • Managed multiple integration projects simultaneously while adhering to deadlines and budget constraints.
  • Maintained up-to-date knowledge on industry trends and best practices for system integration methodologies.
  • Conducted comprehensive risk assessments prior to initiating major integration projects, mitigating potential challenges during implementation phases.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Streamlined system integration processes by implementing automation techniques and tools.
  • Trained end-users on newly integrated systems, improving adoption rates and user satisfaction.
  • Played a key role in successful completion of several large-scale projects involving multi-system integrations within strict deadlines.
  • Spearheaded troubleshooting efforts for critical system failures, minimizing negative impacts on productivity and business operations.

Office Manager

Anne Arundel Dermatology
01.2019 - 01.2021
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated special projects and managed schedules.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Excellent communication skills, both verbal and written.

Medical Receptionist Trainer/Dermatology Tech

Anne Arundel Dermatology
01.2018 - 01.2019
  • Worked effectively in fast-paced environments.
  • Developed strong communication and organizational skills through working on group projects.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Self-motivated, with a strong sense of personal responsibility.
  • Gained strong leadership skills by managing projects from start to finish.

Front Desk/Call Center

Anne Arundel Dermatology
01.2016 - 01.2018
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Implemented and developed customer service training processes.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Developed and updated databases to handle customer data.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Trained new personnel regarding company operations, policies and services.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Processed debit and credit card and electronic check payments.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Education

Associates of Applied Science Degree - Medical Office Administration - Business Administration And Management

Virginia College
Knoxville, TN
09.2016

Skills

  • Staff education and training
  • Business Analysis
  • Project Planning
  • Supply Management
  • Incident Management
  • Customer Needs Assessment
  • Collaborative Team Player
  • Incoming Call Management
  • Technical Troubleshooting
  • Technical Documentation
  • Project Management
  • Service Desk Team Management

Timeline

Implementation Specialist

NextGen Health Care
01.2022 - 01.2024

Integration Systems Trainer

Anne Arundel Dermatology
01.2021 - 01.2022

Office Manager

Anne Arundel Dermatology
01.2019 - 01.2021

Medical Receptionist Trainer/Dermatology Tech

Anne Arundel Dermatology
01.2018 - 01.2019

Front Desk/Call Center

Anne Arundel Dermatology
01.2016 - 01.2018

Associates of Applied Science Degree - Medical Office Administration - Business Administration And Management

Virginia College

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Swahie Smith