Sierra Wallner
Gilbert,AZ
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Experienced Systems Administrator with 4 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Telecommunications Officer
United States Marine Corps
10.2019 - Current
- Provide administrator support for government issued android and iPhones using Blackberry Unified Endpoint Management
- Managed the transfer from Blackberry to Samsung devices for III MEF and its major subordinate elements
- Issue both Samsung and iPhone and DMCCS devices to over 200 users
- Super SIPR Trusted Agent
- Load PKI certificates onto Tokens for all of III MEF CE users
- Issue and revoke SIPR and Administrator tokens
- Record and track tokens and capabilities across III MEF and MSCs.
Super SIPR Trusted Agent
United States Marine Corps
10.2019 - Current
- Load PKI certificates onto Tokens for all of III MEF CE users.
- Issue and revoke SIPR and Administrator tokens.
- Record and track tokens and capabilities across III MEF and MSCs.
Data System Administrator
United States Marine Corps
10.2019 - Current
- Provide administrative support on NIPR, SIPR, Centrix-K and Centrix-J domains for over 700 users throughout the island of Okinawa
- Worked as part of the three-star Generals IT team
- Manage tickets and prioritize tasks using Remedy
- Provide remote and on-site hardware, software and network troubleshooting and support; for end users and other VIPs
- Install and configure computer hardware, software and peripherals
- Image computers with storage devices and PXE using SCCM
- Manage users and computers in Active Directory
- Work with other Marines and technicians to solve complex tasks
- Create standard operating procedures for the resolution of errors and find more efficient ways to tackle problems
- Supervise, train and give quarterly performance reports to employees in my section.
Education
Bachelor of Arts - Criminology/Criminal Justice
Arizona State University
Tempe, AZ12.2023
High School Diploma -
Chino Valley High School
Chino Valley12.2016
Skills
- Systems: Microsoft Windows 7, 8, 10
- Software: Active Directory, MS SharePoint, MS Office, Windows Server 2016, BitLocker, Remedy 90-91, BMC Service Request Management 1805-1808, MS Exchange, Vidyo (GVS), DCS, Modern Internet Browsers, Microsoft Intune, Blackberry Work
- Hardware: PCs, Laptops, Printers and Scanners, KVM Switches, Multi Display Configurations, Audio and Visual Peripherals
- Technical System Improvements
- Telecommunications: iPhone, Android, VoIP, VoSIP, VTC
- Data Integrity
- Service Requests
- Wireless Access Point
- Installation and Configuration
- Work Order Completion
- Configuring Devices
- Voice Communications
- Creative Solutions
- Critical Thinking
- Service Desk Team Management
- Network Maintenance
- Desktop Partitioning Software
Certification
- Secret Clearance, DOD - Expires 2028
Timeline
Telecommunications Officer
United States Marine Corps
10.2019 - Current
Super SIPR Trusted Agent
United States Marine Corps
10.2019 - Current
Data System Administrator
United States Marine Corps
10.2019 - Current
Bachelor of Arts - Criminology/Criminal Justice
Arizona State University
High School Diploma -
Chino Valley High School
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