Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Strong leader and problem-solver dedicated to streamlining operations. Customer-oriented with years of experience focused on increasing revenues and expanding margins. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
Work History
Operations Manager
JLL
03.2022 - Current
- Daily management of Parking, Security, Janitorial, and Engineering operations.
- Project management for TI, Capital, and Emergency Repairs.
- Contract procurement
- Responsible for operating expenses and revenue growth.
- Implementation of new safety and process procedures.
- Maintaining building compliance and safety standards.
- Implementing, and reinforcing strict security personnel standards to deliver a safe, secure environment for patrons.
- Implementation of emergency response procedures.
- Implementation and daily monitoring of building work order and PM procedures.
- Oversight of all vertical transportation.
- Vendor management
- Support and oversight for onsite events by managing building standards and division tasks
- Implement and maintain DHS/TSA/ Local Authorities relationship.
- Transportation customer support for Amtrak, Jefferson Lines, Grey Hound, Metro Transit, and Mega Bus.
- Customer support and client representative for retail clients.
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Chief Engineer
ABM- Union Depot
04.2019 - Current
- Energy Management/ BAS specialist, daily monitoring and advanced troubleshooting skills
- Inventory management, implemented streamlined inventory management system to streamline product ordering
- Cut energy usage for HVAC equipment by 30% by analyzing building equipment and implementing protocol changes
- Established Covid-19 HVAC procedures to reduce indoor risk of transmission
- Managed documentation and design packages for building projects and coordinated changes to keep all team members working cohesively
- Handled project budgets, proposals, and technical documentation with detail-oriented and methodical approach
- Inspected work to identify design or build issues and implemented corrective actions to restore conformance with ideal specifications
- Monitored processes, identified gaps, and resolved operational issues to correct organizational deficiencies
- Prepared operating and capital budgets for company, reviewed expenditures, and implemented corrective action plans for overages
- Taught employees how to resolve problems independently and meet targets through effective training programs
- Established objectives for staff, monitored performance, and coached on strategies to improve results
- Managed team of 4 employees with consistent record of accomplishment in achieving operations goals
- Completed performance reviews and submitted promotional suggestions to upper-level management
- Analyzed metrics and presented data-driven recommendations to senior leadership
- Monitored industry trends to identify and incorporate new business strategies and technologies.
- Lead multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Lead Engineer
Colliers International
05.2014 - 04.2019
- Performed Daily maintenance of all building HVAC, plumbing, and electrical equipment
- Coordinated regular preventive maintenance on equipment and facility interior spaces
- Developed and implemented forward-thinking maintenance policies to keep all equipment operating at the peak level
- Trained workers in safety processes and gear, repair and maintenance procedures, and operations to achieve the best level of performance from each person
- Estimated materials and labor costs for routine work and special projects assigned to the team
- Supported budget preparation and adherence by negotiating purchase prices and monitoring departmental expenditures.
Engineer
Welsh facility services
06.2011 - 05.2014
- Organized predictive and preventive maintenance work for building systems and equipment
- Read blueprints, schematics, and manuals to understand and plan out maintenance requirements
- Used good troubleshooting and root cause analysis skills to trace faults
- Inspected building spaces and instituted corrective actions to meet facility standards
- Coordinated and submitted reports on repair, maintenance, and project requirements to help management make sound decisions
- Identified mechanical and electrical problems with thorough inspections and tests, and developed project scopes for repairs
- Increased the energy efficiency of buildings and reduced operating costs by updating equipment and installed systems
- Responded to emergency calls by being on-call 24/7 and assembling emergency work crews
- Used hand and power tools to repair machines, structures and systems
- Inspected and troubleshot problems with equipment to identify the root cause of each problem and quickly resolve issues
- Maintained equipment such as Boilers and Chillers with regular preventive maintenance
- Responded to maintenance repair requests using various tools and testing equipment
- Managed day-to-day work for maintenance and repair of all electrical, mechanical, piping, and structural systems
- Applied critical thinking in inspecting, troubleshooting, and diagnosing equipment
- Managed inventory of supplies and tools to stay ready for maintenance or repair needs.
Education
High School Diploma - Generals
Facility management certification -
12.2022
Mn realtor certification -
07.2021
General Contractor - Business & Law
03.2009
Skills
- Building Operations Compliance
- Business Development
- Project Management
- Workflow Optimization
- Performance Monitoring & Reporting
- Data Analysis
- Budgeting and Forecasting
- Procurement Specialist
- Financial Reporting
Timeline
Operations Manager - JLL
03.2022 - Current
Chief Engineer - ABM- Union Depot
04.2019 - Current
Lead Engineer - Colliers International
05.2014 - 04.2019
Engineer - Welsh facility services
06.2011 - 05.2014
Forest lake High School - High School Diploma, Generals
BOMI - Facility management certification,
Kaplan - Mn realtor certification,
Kaplan - General Contractor, Business & Law