Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Strong leader and problem-solver dedicated to streamlining operations. Customer-oriented with years of experience focused on increasing revenues and expanding margins. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
Work History
Operations Manager
JLL
St. Paul, MN
03.2022 - Current
- Daily management of Parking, Security, Janitorial, and Engineering operations.
- Project management for TI, Capital, and Emergency Repairs.
- Contract procurement
- Responsible for operating expenses and revenue growth.
- Implementation of new safety and process procedures.
- Maintaining building compliance and safety standards.
- Implementing, and reinforcing strict security personnel standards to deliver a safe, secure environment for patrons.
- Implementation of emergency response procedures.
- Implementation and daily monitoring of building work order and PM procedures.
- Oversight of all vertical transportation.
- Vendor management
- Support and oversight for onsite events by managing building standards and division tasks
- Implement and maintain DHS/TSA/ Local Authorities relationship.
- Transportation customer support for Amtrak, Jefferson Lines, Grey Hound, Metro Transit, and Mega Bus.
- Customer support and client representative for retail clients.
-
Chief Engineer
ABM- Union Depot
04.2019 - Current
- Energy Management/ BAS specialist, daily monitoring and advanced troubleshooting skills
- Inventory management, implemented streamlined inventory management system to streamline product ordering
- Cut energy usage for HVAC equipment by 30% by analyzing building equipment and implementing protocol changes
- Established Covid-19 HVAC procedures to reduce indoor risk of transmission
- Managed documentation and design packages for building projects and coordinated changes to keep all team members working cohesively
- Handled project budgets, proposals, and technical documentation with detail-oriented and methodical approach
- Inspected work to identify design or build issues and implemented corrective actions to restore conformance with ideal specifications
- Monitored processes, identified gaps, and resolved operational issues to correct organizational deficiencies
- Prepared operating and capital budgets for company, reviewed expenditures, and implemented corrective action plans for overages
- Taught employees how to resolve problems independently and meet targets through effective training programs
- Established objectives for staff, monitored performance, and coached on strategies to improve results
- Managed team of 4 employees with consistent record of accomplishment in achieving operations goals
- Completed performance reviews and submitted promotional suggestions to upper-level management
- Analyzed metrics and presented data-driven recommendations to senior leadership
- Monitored industry trends to identify and incorporate new business strategies and technologies.
- Lead multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Lead Engineer
Colliers International
05.2014 - 04.2019
- Performed Daily maintenance of all building HVAC, plumbing, and electrical equipment
- Coordinated regular preventive maintenance on equipment and facility interior spaces
- Developed and implemented forward-thinking maintenance policies to keep all equipment operating at the peak level
- Trained workers in safety processes and gear, repair and maintenance procedures, and operations to achieve the best level of performance from each person
- Estimated materials and labor costs for routine work and special projects assigned to the team
- Supported budget preparation and adherence by negotiating purchase prices and monitoring departmental expenditures.
Engineer
Welsh facility services
06.2011 - 05.2014
- Organized predictive and preventive maintenance work for building systems and equipment
- Read blueprints, schematics, and manuals to understand and plan out maintenance requirements
- Used good troubleshooting and root cause analysis skills to trace faults
- Inspected building spaces and instituted corrective actions to meet facility standards
- Coordinated and submitted reports on repair, maintenance, and project requirements to help management make sound decisions
- Identified mechanical and electrical problems with thorough inspections and tests, and developed project scopes for repairs
- Increased the energy efficiency of buildings and reduced operating costs by updating equipment and installed systems
- Responded to emergency calls by being on-call 24/7 and assembling emergency work crews
- Used hand and power tools to repair machines, structures and systems
- Inspected and troubleshot problems with equipment to identify the root cause of each problem and quickly resolve issues
- Maintained equipment such as Boilers and Chillers with regular preventive maintenance
- Responded to maintenance repair requests using various tools and testing equipment
- Managed day-to-day work for maintenance and repair of all electrical, mechanical, piping, and structural systems
- Applied critical thinking in inspecting, troubleshooting, and diagnosing equipment
- Managed inventory of supplies and tools to stay ready for maintenance or repair needs.
Education
High School Diploma - Generals
Facility management certification -
12.2022
Mn realtor certification -
07.2021
General Contractor - Business & Law
03.2009
Skills
- Building Operations Compliance
- Business Development
- Project Management
- Workflow Optimization
- Performance Monitoring & Reporting
- Data Analysis
- Budgeting and Forecasting
- Procurement Specialist
- Financial Reporting
Timeline
Operations Manager - JLL
03.2022 - Current
Chief Engineer - ABM- Union Depot
04.2019 - Current
Lead Engineer - Colliers International
05.2014 - 04.2019
Engineer - Welsh facility services
06.2011 - 05.2014
Forest lake High School - High School Diploma, Generals
BOMI - Facility management certification,
Kaplan - Mn realtor certification,
Kaplan - General Contractor, Business & Law