Swanie Collins
Bronx
Summary
Seeking a position in a successful and growing work environment where my skills and hardworking abilities will be exercised and be a cut above the rest.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Coordinating Manager LVL B
NYC Health + Hospitals Metropolitan
06.2024 - Current
- Point of contact and department leader supervising administrative and day-to-day activities of the department and ensures that standard work is being followed.
- Responsible for employee supervision, performance and employee development of assigned Coordinating Manager Level A, Clerical Associates and Nurse Aide transport Escort in areas of responsibility and accountability.
- Evaluates the day-to-day to ensure efficiency in patient workflow.
- Strategize to reduce cost, improve patient experience and optimize revenue.
- Supervises the office administration and office record keeping activities of the department.
- Ensure tours are properly staffed for planned and unplanned absences.
- Work and communicate with department leadership on all aspect of engaging and managing employee expectations.
- Monitor department supplies and equipment and test functionality, follow up with appropriate department to rectify issues.
- Conduct daily and weekly tour huddles with team providing staff with knowledge, refresher in service.
- Completes all staff performance reviews for direct report.
- Manage staff time sheet for payroll department.
- Handle complaints from different department.
- Attend monthly meetings for department.
- Lead the recruitment process.
- Complies with HIPPA policies and procedures regarding confidentiality of patient information.
Coordinating Manager LVL A
NYC HHC Metropolitan Hospital
01.2024 - Current
- Manages daily operation of department
- Manages activities of clerks and patient escorts
- Manages time sheet and approve for payroll department
- Maintains daily, weekly and monthly time schedules to ensure proper staff coverage and manages weekly shift schedule for all tours
- Manage and order supplies from central stores, and people soft
- Supervised employees’ performance and perform employee’s annual evaluation office record keeping activities of the department.
- Manages daily huddles with staff and update them on procedures, patient safety and NYCHHC standards
- Conduct Interviews onboarding new hires filed all relevant staff information in assigned docket
- Represent department in internal meetings with various departments
- Handle complaints from different departments
- Schedule in services and staff training
- Write-ups for time and attendance
- All other assigned duties by departmental Head.
Assistant Coordinating Manager
NYC HHC Metropolitan Hospital
01.2023 - 01.2024
- Manage epic board and non-management staff
- Schedule and approve all timesheets for non- management staff scheduling for leadership and patient transport staff
- Ordering supplies from central stores and people soft
- Conduct Interviews onboarding new hires filed all relevant staff information in assigned docket
- Formulate procedures for systematic protection, retrieval and disposal of records
- Supervised employee performance and perform employee’s annual evaluation office record keeping activities of the department
Operations Manager
CSC Solutions LLC
01.2016 - 06.2022
- Input all technicians work order timesheet filing, assisting customers
- Ensure payroll is processed in a timely manner answering multi phone lines
- Assist in imputing all new hire applicants queries employee’s production sheet
Payroll Clerk
Corbel Installation Inc
06.2009 - 01.2015
- Input all technicians work order timesheet filing assisting customers.
- Ensure payroll is processed in timely manner answering multi phone lines
- Assist inputting all new hire applicants queries employee’s production sheet
Administrative Assistant
VM Com Source Inc
12.2008 - 06.2009
- Input new hire applicants enter technicians work orders time sheet.
- Answer multi line phone light rescheduling of technician’s route filing
- Schedule managers meeting assist with payroll equipment inventory
- Assist customers dispatch will dispatchers are on break
Administrative Assistant Dispatcher Manager
Cavo Communications
05.2004 - 11.2008
- Filing, process timecard Impute technicians work orders into system for payroll Assist.
- Inventory on cablevision equipment’s answer multi phone lines enter new hire
- Process new hire drug screen schedule meeting for operations manager
Front Desk Receptionist
South Seas Resorts
04.2000 - 01.2004
- Manning multi phone lines transfer calls to appropriate guest room
- Input phone reservations process payments prepare daily reports
- Check guests in and out upon arrival and departure
- Greeting guest schedule appointments and viewing for upcoming events
Education
Diploma - Administrative Assistant
Jamaica School of Business
06.1994
CXC Subjects - undefined
Bridge Port High School
06.1993
Associate of Arts - Business Administration And Management
University of New Hampshire
NH01-2027
Skills
- Task delegation
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Decision-making
- Verbal and written communication
- Managing operations and efficiency
Certification
- Microsoft Word
- Microsoft Excel and Windows
- Certification in Telephone Operator/ Receptionist
- First Aid and CPR Certified
PRE-REQUISITES INTO NURSING PROGRAM
- June 2009
- Proficiency of personnel and for use of new equipment
Timeline
Coordinating Manager LVL B
NYC Health + Hospitals Metropolitan
06.2024 - Current
Coordinating Manager LVL A
NYC HHC Metropolitan Hospital
01.2024 - Current
Assistant Coordinating Manager
NYC HHC Metropolitan Hospital
01.2023 - 01.2024
Operations Manager
CSC Solutions LLC
01.2016 - 06.2022
Payroll Clerk
Corbel Installation Inc
06.2009 - 01.2015
Administrative Assistant
VM Com Source Inc
12.2008 - 06.2009
Administrative Assistant Dispatcher Manager
Cavo Communications
05.2004 - 11.2008
Front Desk Receptionist
South Seas Resorts
04.2000 - 01.2004
CXC Subjects - undefined
Bridge Port High School
Diploma - Administrative Assistant
Jamaica School of Business
Associate of Arts - Business Administration And Management
University of New Hampshire
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